Quality Control Specialist
Job description
*According to Decree No.13/2023/ND-CP on protecting personal data (“PDP”), Home Credit Vietnam would apply "Personal Data Processing Agreement" with all candidates to ensure compliance with the decree.
By submitting this application to Home Credit Vietnam Finance Company Limited through Linkedin, you agree to allow Home Credit to proceed your provided information in accordance with Personal Data Processing Agreement that you have read, fully understood and agreed to the entire content at link https://career.homecredit.vn/en/article/id/217
KEY RESPONSIBILITIES
A – Monitoring and Controlling:
- Monitoring and efficiency of our BOTs,
- Develop, implement, and monitor statistical controls in production.
- Evaluate BOT performance based on efficiency, quality, productivity, and cost-effectiveness.
- Monitor Bots development to ensure compliance and meet expectation.
- Develop improve bot flow to make sure that Customer satisfy with our service.
- Review voicebot scripts and dialog flows to ensure they align with the intended user experience.
- Check for consistency, clarity, and logical transitions in conversations.
- Ensure compliance with industry-specific regulations (e.g., privacy, financial services).
- Analyze data to identify trends and areas for improvement.
- Assess clarity, friendliness, and effectiveness of voice responses.
B - Documentation and Reporting:
- Maintain detailed records of test cases, test results, and issues encountered.
- Generate regular reports on voicebot performance and quality metrics.
- Collaborate with development teams to address identified issues.
- Stay informed about advancements in voice technology and industry best practices.
- Propose enhancements to voicebot processes, tools, and methodologies.
- Participate in cross-functional teams to drive quality improvements.
C – Other tasks are assigned by Head
Job requirements
- Bachelor's degree in relevant majors
- At least 1 year experience in BOT quality control area
- Proficient in MS Office
- Good at English
What We Can Offer
Bonus
Healthcare Plan
Paid Leave
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Competitive rate
VietnamWorks calculates your competitive rate based on your application information and compares it with other candidates for this job after you apply.
Job Information
17/04/2024
Experienced (non-manager)
Manufacturing > Quality Assurance/Quality Control/Quality Management
Quality Auditing, QC, Report Writing
Finance
Any
Not shown
Not shown
Job Locations
20 Nguyen Dang Giai, Thao Dien Ward, District 2, Ho Chi Minh City, Vietnam
Phu Nu Building, 20 Nguyen Dang Giai, Thao Dien Ward, District 2, HCMC
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