Quality Manager (Food Industry)

• Take a proactive approach and monitor compliance with food safety and quality standards in production. Suggest improvements for any quality and safety issues identified.

• Supervise and manage the operation of BRC, IFS and ORGANIC quality management systems and collect quality related information from suppliers on regular basis.

• Prepare food safety and quality reports for stakeholders based on QC staff data input.

• Coordinate feedback on third-party and client audits; supply information as requested, implement corrective actions and improvements as needed.

• Handle and resolve customer complaints effectively when they arise and report back to the stakeholders in a professional manner.

• Lead a team of 4 QC staff (set weekly schedules, follow up on their daily feedback from processing plants, take care of data entry into the central system, support with supervision on site when needed, …).

• Communicate with stakeholders and upper management on active quality topics.

• Receive and guide customers during prospection trips or audits and ensure customer expectations are met together with the commercial team.

• Make risk assessments for the entry of new products and/or suppliers.

• Assist commercial team in R&D to develop new products, recipes and packagings based on specific requirements for final product (product display, shelf life prolonging, taste/visual experience, etc.).

• Follow up on the production plan with suppliers, manage and report delays in production when arising.

• Monitor the shipment plan and make capacity calculations to optimize the combination of different orders for container shipments.

• Other tasks as assigned by the manager.

• Food technology degree or equivalent.

• At least 5 years of experience in a similar position in the food industry.

• Good social skills.

• Positive working spirit that encourages team work and participate in cross training for the development of skills amongst colleagues.

• Have strong observation and evaluation skills and carefulness in execution.

• Thrive in communication with customers via electronic channels and in the field.

• Fluent English and Vietnamese (other languages are not mandatory but considered a plus).

• Able to work with various IT systems (Microsoft office, Traces, GS1 Trace, Osapiens,…).

• Good analytical, planning and problem solving skills.