Quality Supervisor

Working location: Building No. D2.02,3,4,5 Lot C-7-CN, Road N17, Bau Bang Industrial Park Expansion, Lai Uyen Town, Bau Bang District, Binh Duong Province, Vietnam

KEY RESPONSIBILITIES:

Quality Supervisor is responsible for ensuring that products and services meet consistent quality standards. This role involves developing and implementing quality control systems, monitoring performance, and leading continuous improvement initiatives to enhance product quality and operational efficiency.

• Determine the quality issues of suppliers' incoming materials, supervise and implement supplier quality management, and improve the quality of incoming materials.

• Responsible for analyzing and diagnosing internal quality issues, and promptly handling, coordinating, and resolving any product quality problems to ensure the smooth operation of business activities

• Coordinate the handling of quality issues arising from customer complaints, coordinate the submission of corrective and preventive measures reports and track and record their implementation.

• Track, record, organize, and analyze various testing and experiments; responsible for coordinating and supervising quality improvement activities to ensure effective implementation.

• Preparation and review of relevant documents.

• Collection, organization, and reporting of quality cost data.

• Assist relevant departments in the return and exchange of goods.

• Establish, improve, maintain and improve the quality management system.

• Hold meetings related to the quality management system and organize supervision and inspection of the implementation of agreed matters.

• Take appropriate actions to prevent any non-conformities related to products, processes and/or systems.

• Identify and / or record any issues with products, processes and management systems.

• Initiate, recommend, or provide solutions through designated channels.

• Validate implementation of the solution.

• Control the further handling, delivery, or installation of non-conforming products until the defect or non-conformance is corrected.

• Oversee the inspection and testing of materials, equipment, processes, and products.

• Drive continuous improvement initiatives to enhance product quality and operational efficiency.

• Conduct internal audits and manage external audits to ensure adherence to quality standards.

• Reporting: Prepare and present quality reports to senior management, highlighting key findings and recommendations

• Customer Focus: Ensure customer requirements are met and maintain high levels of customer satisfaction.

• Leadership: Lead and mentor the quality team.

• Training Programs: Develop and implement training programs for staff.

Educational requirements, Certifications: Bachelor’s degree in quality management, Engineering, or related fields.

Experience:

• Minimum of 5 years of experience in quality control, quality assurance, or a related field.

• Managing quality control systems, conducting audits, and leading continuous improvement initiatives.

• Experience in multiple areas of quality management, such as inspection, testing, compliance, and continuous improvement.

• Experience in managing quality-related projects, including planning, execution, and evaluation, is beneficial.

• Familiarity with international quality standards and regulations can be a significant asset.

KNOWLEDGE, SKILLS AND ABILITY:

Knowledge:

• Quality Management Systems (QMS): Understanding of QMS principles and practices, including ISO 9001 standards

• Quality Assurance Methodologies: Familiarity with methodologies such as Six Sigma, Lean Manufacturing, and Total Quality Management (TQM)

• Regulatory Compliance: Knowledge of industry regulations and standards relevant to quality management

• Statistical Analysis: Proficiency in statistical methods and tools for quality control and improvement.

• Risk Management: Understanding of risk management principles and practices, including Failure Mode and Effects Analysis (FMEA) and Corrective and Preventive Actions (CAPA).

Skills:

• Analytical Skills: Ability to analyze data and make informed decisions to optimize quality processes

• Attention to Detail: Keen eye for detail to ensure products meet quality standards

• Communication Skills: Excellent verbal and written communication skills to interact with various stakeholders

• Problem-Solving: Strong problem-solving abilities to address and resolve quality issues

• Leadership: Demonstrable leadership skills to manage and train the quality team

• Technical Proficiency: Proficiency in quality management software and tools

• Continuous Improvement: Ability to drive continuous improvement initiatives to enhance product quality and operational efficiency.

Ability:

• Team Collaboration: Ability to work effectively with cross-functional teams to optimize processes and resolve quality issues

• Strategic Thinking: Strategic mindset to align quality management practices with overall business goals

• Adaptability: Ability to adapt to changing environments and handle multiple tasks simultaneously

• Customer Focus: Commitment to meeting customer requirements and maintaining high levels of customer satisfaction

• Training and Development: Ability to identify and implement training needs for the team to ensure understanding of quality standards and goal