Regional Aftersales Management (Work Abroad)

Position: Talent Pool - Regional After-Sales Operations Management

Division: VinFast Vietnam After-Sales Service

Workplace: Hanoi, with overseas assignments as designated

1. Position Objective

Responsible for managing, coordinating, and overseeing all after-sales operations within

the assigned region to ensure efficient service performance, optimized service quality, and

enhanced customer satisfaction.

2. Key Responsibilities

A. After-Sales Operations Management

• Monitor and coordinate after-sales service activities across distributors within the

assigned region to ensure effective operations and optimal resource utilization.

• Supervise and control the implementation of technical rectification programs and

product recall campaigns according to corporate plans.

• Support the establishment and development of new Service Workshops (XDV) in the

region.

• Handle operational issues beyond distributor authority and capability by working

with internal departments to identify and implement appropriate solutions.

B. Customer Complaint Management

• Collaborate with relevant departments to receive, assess, and resolve customer

complaints related to service quality and repair operations, ensuring the highest

level of satisfaction.

C. Spare Parts Management

• Oversee spare parts operations at dealerships, including inventory control,

arrangement, and optimization to ensure efficient usage and timely support for

repair activities.

3. Benefits

• Highly competitive salary package.

• Diverse bonus schemes: performance bonus, holiday bonuses, and 13th-month

salary in accordance with company policy.

• Annual health check-up at Vinmec for all employees.

• Attractive discounts and privileges across the Vingroup ecosystem: VinFast,

Vinhomes, Vinpearl, Vinschool, VinUniversity, and others.

• Fast-track career advancement opportunities and a clear development roadmap.

• Professional, modern, and respectful working environment

Job Requirements

Education

• Bachelor’s degree or higher, preferably in Engineering, Mechanical Engineering,

Business Administration, or related fields.

Experience

• Minimum 1-2 years of experience in after-sales service, warranty, repair operations—

within the automotive or mechanical industry.

• Experience in project management, operational coordination, and team leadership.

Skills

• Strong leadership, coordination, and team management skills.

• Excellent communication, negotiation, and complaint-handling abilities.

• Effective organizational skills, time management, and the ability to respond quickly

to operational issues.

• Solid understanding of spare parts management, inventory optimization, and supply

chain processes.

Personal Qualities

• Strong analytical and problem-solving mindset.

• High sense of responsibility, able to work under pressure.

• Proactive, creative, and highly collaborative.