Regional Commercial Quality Manager

Regional Commercial Quality Manager

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What We Can Offer

Attractive bonus
Premium healthcare for employee and family
Training opportunity

Job Description

1. Commercial contracts: Quality and claims sections: Support the commercial teams in the creation of quality, complaints and claims sections in new commercial contracts. Pro-actively reviewing major contracts which carry high risk in the way they are currently formulated and propose improvements, including insurance and risk management for claims.
2. Claims negotiation and coordination: Coordinate significant customer negotiations focussing on quality related claims, in support of the (global) key account and regional sales teams. And follow up on resulting actions such as dealing with insurances and working with relevant functions on root cause problem solving
3. Customer facing complaints process and root cause problem solving: Implement a customer facing complaints management process including the interface with the ISC team and process, but excluding the ISC processes itself. Ensure abnormal and faulty situations triggered by customer complaints are prioritized, investigated and resolved by responsible personnel in a timely and effective manner, utilising a wide range of root cause problem solving methodologies.
4. Customer triggered quality assessment and auditing: Manage the customer triggered quality assessments, surveys etc as well audits triggered by key customers. Ensure that issues highlighted are addressed promptly and efficiently, so that the right disciplines are maintained on a consistent basis.
5. Manage Quality and Complaints System (part of CRM): Manage and develop commercial side of the quality, complains and claims system as part of CRM, in line with external standards and internal management requirements, so that AkzoNobel becomes and sustains itself as a quality company.
6. Quality related project management: Lead or support quality related improvement projects with customers and/or internal functions. Provide the customer quality perspective in production transfers and reallocation as well as new product launches and significant product modifications
7. Business quality reporting: Manage monthly reporting, analysis and action tracking involving key department managers, so that quality activities are completed in acceptable timeframes and accountabilities are well understood. Work with RCD and the regional controller to quantify likely financial impact and improve accurate modelling of impact on the P/L and balance sheet.
8. Continuous Improvement: Drive the continuous improvement activities, with the support and endorsement of the commercial and ISC stakeholders, and develop protocols and metrics to measure progress against agreed goals and timelines.
9. Training: Identify deficiencies in existing skills and coordinate and/or deliver training to increase competence and effectiveness of the commercial and technical teams
10. Scope: The position focuses on a geographic region supporting both Metal and Wood, while also leveraging existing global best practices and proposing new practices where relevant
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Job Requirements

• Minimum Bachelor Degree in business management or related field. Masters preferred
• Background in paints and coatings industry, 8-10 years of work experience in commercial roles or technical service or sales project management with knowledge of Coatings product use and application
• Qualifications in Quality Systems, ISO 9001 & 14001 experience desirable but not mandatory
• Internal as well as Customer Auditing experience
• Experience in customer negotiations and contracting related to quality, complaints and claims
• Skills – Leadership, stakeholder management, project management, drive, result orientation, communication and commercial and business acumen. Understanding of financial concepts related to sales and cross functional processes (sales, technical service and manufacturing)

Job Locations

Vincom Center, Đường Lê Thánh Tôn, Bến Nghé, District 1, Ho Chi Minh City, Vietnam
Ha Noi

We’ve been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there’s a good chance you’re only ever a few meters away from one of our products. Our world class portfolio of brands – including Dulux, International, Sikkens and Interpon – is trusted by customers around the globe. We’re active in more than 150 countries and have set our sights on becoming the global industry leader. It’s what you’d expect from the most sustainable paints company, which has been inventing the future for more than two centuries..

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12th Floor, Vincom Dong Khoi, 72 Le Thanh Ton St, District 1, HCMC
1,000-4,999 staffs
Talent Acquisition Team


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