Relationship Management Supervisor - Giám Sát Quan Hệ Khách Hàng (New Project)

1. Government affairs in terms of after-sales activities

- Be responsible for all legal procedures for customers to support the customers’ business establishment and operation.

- Build and maintain relationship with the related government officers to get the information and solve the related works easily and quickly.

2. Customer relation

- Create good relationship with customers for smooth operation of industrial parks and commercial projects.

- Expedite the resolution of customer’s problems or complains to maximize their satisfaction.

- Plan and organize activities for customers (seminars, sports events...) to bring the best service to the customers and create close relationship with them.

- Organize and develop CSR activities (blood donation, tree planting...) to fulfil the company’s social responsibility and connect customers’ CSR.

- Be responsible for customer’s overdue debts to fulfil the company’s payment record.

- Handle the annual satisfaction survey and other research related to customers and local communities in order to improve our services.

- Be responsible for customer relationship system to manage customer information databases.

- Be responsible for raw land rental payment notice to update and inform the customers for their payment according to the government’s announcement.

- Update the information provided by other departments to the customers about issues/news related to our industrial park.

3. Report management

- Update related information/regulation and share with Management Team.

- Create annual budget planning and implementation.

4. Other assignments from the General Director and Direct Manager.

- Bachelor's degree in business administration, economics, foreign languages or other relevant majors.

- Language: Good at English.

- Skills: Good presentation, communication, teamwork, networking, relationship management (especially with local authority), customer service, event organization, Microsoft Office.

- Experience: over 5 years.

** Workplace: New project in Viet Tri/Tay Coc, Phu Tho.

** Working Time: 8:00 - 16:30, Mon - Sat (Employee can work from home on Saturday if there is no training, event or any request from the department).

NOTE: For a quick process, please only send your English CV with university degree and transcript, certificates, expected salary and starting date. Thank you.