Remote Customer Success Specialist

Why we’re looking for you We are looking for an experienced Customer Success Specialist in this high growth rate stage, who can work directly with our customers all over the world. You’re a great match if you * Effectively prioritize, multitask, and engage with customers. * Possess empathy, diplomacy, and poise under pressure when working through customer concerns. * Put the team above yourself - elevating the group's performance through proactive collaboration and knowledge-sharing. You’ll do - Communicate with customers via live chat platform to help them get familiar with the product or provide them the appropriate document included in conversations. - Listen to customers and work with technical staff to figure out what their issues exactly are and solve them as soon as possible. - Educate and empower our customers to become better users of the product. - Thrive on providing support through many different channels of communication – including: email, chat, ticket and social media such as Facebook Group. - Collaborate with technical staff to learn the product and support the customers to use it effectively. - Proactively provide feedback to internal teams that help to improve our products and create a better customer experience - Maintain excellent knowledge of our products and services in order to understand the customer’s needs. - Other duties as assigned by manager

- Advanced proficiency in English, particularly in written communication - Minimum 6 months of customer support experience (experience in technology is an advantage). - Patience, attentiveness and goal-oriented focus. - Empathy and customer-centric mindset valued - Excellent interpersonal skills necessary for building relationships with all personality types. - Ability to evaluate, troubleshoot, and document customer issues for escalation - Ability to work well under pressure and meet tight deadlines. - Working time: * Afternoon Shift: 01:00 PM - 10:00 PM (Sunday to Thursday or Tuesday to Saturday) * Night Shift: 09:00PM - 06:00AM (Sunday to Thursday or Tuesday to Saturday) * We are also open for part-time 4-hour shifts: 09:00PM - 01:00AM and 02:00AM - 06:00AM (Sunday to Thursday or Tuesday to Saturday)