Reporting and Administration Analyst (7-Month Outsourcing contract)

Report to: Manager, Customer Retention Effectiveness

Location: AIA Office, Saigon Centre Tower 2, 67 Le Loi, HCMC

Function: Customer Office | Department: Customer Experience and Retention

THE OPPORTUNITY:

We are looking for Reporting and Administration Analyst who

• Provides data and be able to work on data analysis in order to support for a better planning and enhance the effectiveness of customer services related to premium collection management.

• Is responsible for extracting data & calculating compensation for agents.

ROLES AND RESPONSIBILITIES:

• Compensation (45%)

o Monthly / Quarterly / Yearly query data from the system to extract the premium collection results, cross check with regional managers to ensure providing correct data

o Cooperate with relevant internal departments or PIC to calculate payment for Agents following approved scheme and incentives

o Extract report & calculate payment for other short schemes (quarterly contest, non-cash scheme, services ratio, …) based on approved proposal or Memo

o Coordinate with relevant PIC to get the payment reviewed, approved & work with Finance to process payment

o Consolidate all other claim expenses from agents (phone, travel allowance…), get approval & process payment together with comp payment

o Involve in system development and enhancement following approved scheme / incentives or when having issues

• Reporting & Data Analyst (45%)

o Acquire data from primary or secondary data sources

o Analyze & identify trends or patterns for simple reports as assigned

o Interpret data and analyze results using statistical techniques to provide ongoing reports

o Ensure to provide reports and proposals or estimation based on data quickly and exactly as a data analyst.

o Involve in as a team member to develop and implement databases, data collection systems, data analytics and other strategies that optimize statistical efficiency and quality

o Prepare simple document and/or presentation related to the job

• Administration (10%)

o Support some nationwide admin tasks following line manager’s request

o Work with management to prioritize business and information needs

JOB REQUIREMENTS:

• Bachelor’s degree in Mathematics / Economics / Finance / Business Administration / IT / Computer Science / Information Management / Statistics

• Proven from 2 years of working experience in data analysis / business analysis/ accounting in 2-3 years

• Fluent in English

• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to details and accuracies

• MS Office – advanced MS Excel, Word, Power Point, Access

• Practical experience with SQL and data extraction

• Have ability at queries, report writing and presenting findings

• Proactive, responsible, careful, hard-working, faithful