Reporting Staff

This position plays as a key role in the strategy for reducing workload in non-core operations

and allows to allocate more resources to core business. Tracing support is responsible for the daily monitoring of outbound shipments from shipping origin through delivery to the destination. This focus is to ensure on time delivery to the destination.

► Cargo tracking/tracing

• Follow up the cargo status for ocean export freight in shared files/ Internal systems to update

status of shipment from ATD – ATA Port/ Destination/ Door.

• Master BPO Tracing format as well as client’s exclusive files.

• Monitor shipments & follow tracing timeline daily/ weekly to update and inform related

Departments.

• Understand shipping schedule, vessels for LCL/ FCL shipments based on tracking tools.

• Be in charge of Accounts assigned by Manager.

► Reporting

• Collect and analyze data from internal systems/ provided data sources for various business

reports with guaranteed accuracy.

• Support each country in SEO area review their weekly, monthly, quarterly & yearly result.

• Support other departments in reaching their goals through timely providing latest update.

• Summarize data to identify changes in business trends to catch up with the market situation.

• Other assignments and participation in related projects, as required.

► Tender Support

• Support Tender Management team in SEOHQ.

• Support to all other departments with tender-related issues.

• Manage the time to submit tender timely and correctly.

• Others as assigned

► Education and Experience

• Bachelor’s degree, preferred in Economics, International Trade, Foreign Trade, or related fields.

• 2 years working experience working in the Logistic industry or global forwarding companies is preferred.

• Experience with all aspects of operation procedures.

► Required Skills/Abilities:

• Proficient with Microsoft office such as: Excel, PowerPoint, especially excellent in Excel (Pivot).

• Good verbal and written communication skill in both English and Vietnamese.

• Good interpersonal and customer service skill.

• Good organizational skill and attention to detail.

• Good analytical and problem-solving skill.

Working Conditions and Benefits:

• Working Place: TTC Building, No. 19, Duy Tan Street, Cau Giay Dist, Hanoi City

• Working time: Monday to Friday, from 8:00 AM to 5:35 PM

• Annual Leave: 12 days/year (after probation time)

• Net salary: Negotiable (13 months a year plus Tet bonus & Annual performance bonus)

• Annual Salary Increase: once per year

• Performance Assessment: twice per year (fixed in April and October)

• Insurance: 24 hours’ Accident Insurance, 100% Social Insurance, Health Care Insurance

• WFH Policy: work from home up to 2 days per week after 6 months of employment

• Others: International working environment with many opportunities for learning and development, training courses, company trip, etc.