Reservation Manager

Reservation Manager

FLC Quy Nhon Hotel & Resort Bình Định
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Các Phúc Lợi Dành Cho Bạn

Cross Training
To Work in the Group
Multi Cultures Environment

Mô Tả Công Việc

This position is responsible for managing the property reservations department. Responsible for the most efficient use of room inventory for the highest property profit.
• A key operator for the property’s reservations application.
• Checks availability daily, informs GM of major fluctuations.
• Update property status in property’s reservation application and review incoming information.
• Insure that all reservations are completed 100% accurately and that commissionable reservations are appropriately flagged to insure commission is paid on time and accurately to our travel partners.
• Advise room status to all departments using forecast reports.
• Delegate special daily tasks to Reservation Supervisor and Reservations Agent.
• Produce production reports.
• Insure all Reservations Agents are conversant in property facilities, rates, packages, programs and availability status.
• Develop and maintain good relationship with other departments.
• Update the property’s reservations application to maximize guest room utilization.
• Training all new Staffs in the property’s reservations application.
• Assess Staff performance and do follow up training as requested.
• Produce weekly, monthly, quarterly and yearly reservations reports.
• To contribute to the morale and team spirit by maintaining effective relationships with colleagues.
• To perform additional duties as directed by supervisors.
• To make appropriate suggestions and recommendations to management for the general improvements
• Is fully conversant with all health and safety, fire and emergency procedures.
• Maintains a high standard of personal hygiene, dress, uniform and body language.
• Is polite and professional in any situation where the image or reputation of the company is represented.
• Attends meetings and training as required.
• Ensures that all activities are carried out honestly, ethically and within the parameters of local law
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Yêu Cầu Công Việc

Experience: Three or more years managerial experience in a resort or hotel, and has experience in a luxury lifestyle brand. Any equivalent combination of experience and training that provides the required knowledge, skills, and abilities is acceptable.
Qualifications: A Bachelor’s degree required.
Special Skills: The incumbent should possess very strong interpersonal, computer and selling skills. Must participate and successfully complete training and educational programs made available to Staffs.
Languages: English with ability to communicate clearly and knowledge as well as abilities in other languages would be beneficial.
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40 minute drive from Phu Cat Airport and 15 minute drive from the city center, FLC Quy Nhon Hotel & Resort embraces the exceptional beach in the heart of FLC Quy Nhon complex, which is recognized as the most stunning location to watch sunset in Vietnam.

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Nhon Ly Hamlet, Quy Nhon City, Binh Dinh Province
1.000-4.999 nhân viên
HR Division
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