Reservations & Ticketing Agent, Aviation – Aviareps Vietnam (Full Time)

About the Role: AVIAREPS is looking for an enthusiastic, customer-focused Reservations Support Agent to join our growing team in Vietnam for a prestigious new airline partner, soon to be launching flights to Hanoi (HAN). In this role, you will be responsible for supporting & providing excellent service to our trade partners, handling ticketing and reservations, and helping to grow market presence.

Key Responsibilities:

- Assisting travel agencies and direct customers with flight bookings, reissuing, fare calculations, and itinerary changes;

- Handling reservations & ticketing requests using airline clients’ reservation systems (Amadeus experience is required; knowledge of other reservation systems is a plus);

- Managing individual and group bookings efficiently;

- Providing professional customer service and ensuring a seamless travel experience;

- Processing refunds, reissues, and other ticketing-related tasks following airline policies;

- Collaborating with the sales team to identify opportunities and provide necessary assistance;

- Liaising with airline headquarters and other departments to ensure smooth operations.

Core Skills & Experience:

- Experience in airline reservations and ticketing with Amadeus (mandatory);

- Experience in handling group reservations;

- Fluency in Vietnamese and English, both written and spoken;

- A proactive, solution-oriented mindset with a focus on service excellence;

- Ability to work independently and as part of a team;

- A passion for aviation and travel.

Additional Requirements:

- Applicants must have the right to live and work in Vietnam. AVIAREPS cannot assist with visa applications.

Why Join AVIAREPS?

- Join a collaborative, global team with a strong network across 70 countries;

- Thrive in a dynamic and innovative industry with exciting challenges;

- Be part of an exciting new chapter for a renowned airline.

About AVIAREPS: AVIAREPS has more than 30 years of experience providing professionalpassenger GSA services and tourism marketing to clients around the globe. As the world’s leading GSA and Tourism representation organization with 75 oƯices in 70 countries, AVIAREPS

represents airlines as well as destinations, hotels, attractions, airports, cars, trains, cruise lines, retailers, and import/export organizations, and oƯers a full suite of B2B and B2C services which includes sales & reservations, marketing, digital, and PR programs.