Restaurant Manager

Địa Điểm Làm Việc: Hà Nội
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Các Phúc Lợi Dành Cho Bạn

13th payment
lunch
service charge

Mô Tả Công Việc

- Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
- Ensures and provides flawless, upscale, professional and high-class guest service experiences as a role model and expertise in all F&B restaurant related matters.
- Oversees and manages the daily operations of the designated restaurant and ensures that all team members comply with service standards, departmental policies and operating procedures set by the hotel.
- To keep up to date with the current trends in the competitive market and assist the Executive Chef in the development of the service and menu pricing strategies. Be responsible for updating and development of the marketing tools of the service (e.g. menus, special events etc.) in a timely manner.
- Supervises the administrative management of the service and restaurant (e.g. mail, glitch, procedures etc.). Oversee administrative duties such as roster planning, approval of annual leave, medical leave, public holiday leave application, up to date leave records as necessary.
- Is responsible for the accurate financial and budget reporting to the management (e.g. financial objectives, P&L, budgeting, cost management, etc.).
- Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.
- Analyze guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.
- Assists the higher management in updating the Standard Operating Procedures in accordance to the hotel standards and business level by suggesting improvements to improve efficiency of work and performance.
- Is responsible for quality, maintenance and inventory management of materials, goods and operating equipment. Ensures that the equipment and premises of service is well-maintained and to report any work order issues to the engineering department.
- Participate in recruitment activities, and manage performance of the team, feedback through team member recognition, rewards, and disciplinary action, with the assistance of Human Resources, when necessary.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

Qualification
- Diploma / Degree in Hospitality specializing in Food and Beverage or Restaurant Management is preferred

Work Experience
- 2 – 3 years prior experience is similar role/capacity at luxury hotels/resorts

Technical Skills
- Working knowledge of POS systems (e.g. MICROS)

Địa Điểm Làm Việc

11 Lê Phụng Hiểu, French Quarter, Trang Tien, Hoàn Kiếm, Hanoi, Vietnam

Leave the present behind and discover a world of spellbinding elegance. Nestled on a peaceful boulevard along Hoàn Kiếm Lake, the art nouveau masterpiece is an ode to the opera artists, designers and composers. Uncover unexpected moments of delightful retrospection in this palace of artistry highlighted by resplendent suites, enthralling dining experiences and the award-winning Auriga Spa. Raise a toast and reminisce the captivating tales behind opera’s luminary icons and oeuvre when you walk through the door of Capella Hanoi.

Xem toàn bộ thông tin công ty
11 Lê Phụng Hiểu, Hoàn Kiếm, Hà Nội
100-499 nhân viên
Hoàng Khánh Linh
TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

Chỉ phỏng vấn đầu vào với thời gian học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Nice – Sophia Antipolis (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.