Retail Associate

Scope / Purpose

• To ensure that a professional standard of customer care is maintained in order to promote company products so that sales targets are achieved

Key Result Areas

• To provide professional service to customers

• To achieve budgeted sales

• To maintain in-store merchandising and window display designs to promote company image and selling

• To maintain a high level of motivation and team spirit

• To adhere to administrative procedures and methods that are prescribed by the company

• To identify and develop personal potential through training

• To undertake other tasks as required by superiors

• To maintain communication links with staff in the assigned shop

Task Lists

A. Sales & Inventory Management

• Recognize ways on how to improve selling techniques

• Feedback to Store Manager of effectiveness of current promotional ideas in improving sales figures

• Check that stock levels of his/she responsible counters are kept to optimum level at all times

• Report discrepancies and damages (in any) to Store Manager immediately

• Maintain the cleanliness and proper arrangement of stock in the storeroom

B. Customer Service& Professionalism

• Maintain a high standard of personal grooming and hygiene

• Develop friendly relations with customers

• Promote company philosophy, standard of practices and objectives at all times

• Treat customers with care and respect

• Recommend products according to customer's identified needs and wants

• Suggest ideas on how to solve common customer complaints

C. Training & Development

• Demonstrate willingness to learn new things and from mistakes

• Participate actively in training sessions in classroom and/or at the shop floor

• Plan work to allow time for improving one's knowledge and skills

D. Administrative Procedures & Methods

• Maintain alertness to all possible security risks

• Ensure safekeeping of all records

E. Communication Links

• Ensure that important information is accurately documented and passed on to appropriate members of staff

• Establish and maintain an open communication channel with subordinates, among colleagues and with superiors, in Retail Operations and other departments

F. Merchandise Display

• Ensure cleanliness standards are maintained

• Maintain attractive in-store merchandise display regularly

• Maintain an optimum stock level of merchandise on display through regular replenishment

• Ensure that the right price is tagged onto merchandise for sale

G. Motivation and Team Spirit

• Cooperate with Management and colleagues in the daily running of the business

• Maintain a positive attitude towards work-related activities

• Set work goals and plan activities to accomplish them

• Develop a sense of team spirit and a problem solving attitude towards achievement of personal and group goals

H. General

• Ensure that damages to fixtures, fittings etc. are reported immediately to Store Manager

• Ensure that wastage is minimized

• Ensure that company properties are in good condition

• College or University degree in Business Administration, Marketing, Retail Management, or other related fields.

• 1-2 years of experience, with at least 1 years of experience in the same position.

• Good English communication (compulsory)

• Preferably experienced in mother & baby products, fashion, cosmetics, or FMCG sectors.

• Strong sales management, merchandising, and inventory control skills.

• Proven ability to lead, train, and motivate store staff to achieve sales and service goals.

• Excellent communication and customer-handling skills, with the ability to resolve issues effectively and professionally.

• High level of responsibility, attention to detail, and compliance with company policies and procedures.

• Strong interpersonal and coordination skills across all levels of staff.