RETAIL LEISURE CONSULTANT – ENGLISH SPEAKING MARKETS

- Gather information to fully understand agent requests and present options to meet their needs.

- Identify and take action to up-sell and promote all TOI destinations, Tailored Experiences, and partner products.

- Take ownership of and monitor individual sales process and follow up with agents to increase booking conversion.

- Liaison with Product and Reservations departments to ensure feasibility of options.

- Prepare proposals and quotes for retail agents or direct clients up to 80% of each day.

- Negotiate fees and changes with agents (where necessary) to gain agreement.

- Send final confirmation and any travel documents or vouchers to agents.

- Report any errors regarding information on Tourplan to Supervisor.

- Co-ordinate with Product Department to update content and tariffs.

- Send individual booking invoices to agents or direct clients when bookings are confirmed.

- Work with operations or reservations to help solve problems for clients on the ground when required.

- Maintain relationships with retail travel agents by ensuring personal service is optimized.

- Attend regular training courses to keep up to date with both product and procedure.

- Keep others informed by sharing information.

- Inform the product department of any product feedback.

- Graduate in Tourism, Hospitality, Economics or Business preferred

- Knowledge of tourism, geography, foreign cultures

- Minimum 1 year in Travel Sales or Sales of Services or 2 years’ experience as a Tour Guide within the region

- Personal travel within the region

- Excellent written and spoken English

- Thorough understanding of MS Office (Excel, Word, PowerPoint etc.)