Retail Manager (NGÀNH FMCG SOCOLA)

A Kiosk Manager overseeing multi-kiosk operations and new kiosk setups plays a crucial role in both daily operations and strategic expansion.

Key Responsibilities:

1. Multi-Kiosk Operations

Managing multiple existing kiosks requires:

a. Operational Oversight

• Monitor sales, staffing, and performance KPIs for each kiosk.

• Ensure compliance with SOPs, brand guidelines, and customer service standards.

• Conduct routine visits to each location.

b. Team Management

• Hire, train, and manage kiosk supervisors and frontliners.

• Set schedules and resolve staffing shortages.

• Motivate teams to achieve sales targets.

c. Inventory & Logistics

• Monitor stock levels across kiosks.

• Coordinate timely restocking and inter-kiosk transfers.

• Prevent shrinkage or spoilage (especially for F&B kiosks).

d. Sales Performance & Promotions

• Analyze sales trends and adjust merchandising or promotions.

• Execute promotional campaigns consistently across kiosks.

2. New Kiosk Setup

For expansion, the retail manager is involved in:

a. Site Evaluation & Setup

• Conduct feasibility studies on new locations.

• Coordinate with leasing agents for contracts and renovations.

• Work with contractors and operations team on kiosk build and branding.

b. Launch Planning

• Recruit and train new staff.

• Ensure the kiosk is equipped with POS systems, fixtures, and initial inventory.

• Execute soft launch and opening campaigns.

c. Compliance & Approvals

• Handle permits, licenses, and mall management approvals.

• Ensure health, safety, and brand standards are met before opening.

3. Reporting & Strategy

• Report kiosk performance to upper management.

• Recommend closures, relocations, or new market opportunities.

• Plan and manage budgets for multi-kiosk operations and new kiosk CAPEX.

• More than 2 years of experience.

• Proven ability to improve a retail customer experience by recommending data-driven changes.

• Must have experience handling pre/post stores opening, training, handling daily kiosks operations.

• Ability to quickly develop wide-ranging cross-functional partnerships and establish productive relationships to address complex problems.

• Ability to self-direct and problem-solve in sophisticated, ambiguous, or constantly evolving environments while balancing multiple work streams.

• Experience in directly building, managing, and developing a diverse team of varying experience levels.

• Critical thinking and data-driven.