Retail Operation Manager (Franchise Store)

- Manage the retail strategy and operations team, setting clear goals and motivating strong performance.

- Work cross-functionally with our Marketing, Sales, Operations, Supply Chain, Product, Finance and Analytics teams to drive growth.

- Monitor closely in business intelligence (BI) to drive performance from various main categories to SKU level. Work closely with marketing and purchasing team to influence forecast demand and ensure consistent supply

- Analyze the performance of retail system and new concepts to inform ongoing and future strategies.

- Identify and explore growth and expansion opportunities for profitable Retail coverage and enhanced service delivery.

- Facilitate tactical intervention activities, operational plans and programs to boost organic revenue growth and realization of Sales targets in the experience centers (i.e. promos, communications support, network enhancement, visibility awareness etc.)

- Manage the conduct of periodic sales reviews to determine sales potential of the various outlets as input into the sales targeting process.

- Proactively identify and advise senior management on potential revenue streams and customer needs in order to maximize revenue for the organization.

- Ensure consistent and qualitative service delivery to the customers.

- Ensure maintenance of detailed customer database and carry out ongoing customer trend analysis to support retail sales strategies.

- Create and present monthly reports to present insights to BOD to assess performance of retail business

Basic Qualifications

- Bachelor’s degree

- 7+ years of experience with large scale project management with a minimum of 5+ years executing on retail strategies, retail operation.

- Proven ability to improve a retail customer experience by recommending data-driven changes.

- Ability to quickly develop wide-ranging cross-functional partnerships and establish productive relationships to address complex problems.

- Ability to self-direct and problem-solve in sophisticated, ambiguous, or constantly evolving environments while balancing multiple work streams.

- Experience in directly building, managing, and developing a diverse team of varying experience levels.

- Critical thinking and data-driven

Preferred Qualifications

- Master’s degree

- Experience in a consumer company