Retail SOP & Audit Executive

To develop, update, and standardize SOPs across departments and SEA markets, ensuring processes are clear, practical, consistent, and effectively support teams in daily execution and SOP compliance.

Key Responsibilities

1. SOP Development for Regional

• Design and draft SOPs in line with international standards.

• Conduct interviews with internal departments to gather process information.

• Convert manual and informal processes into standardized SOPs.

• Develop SOPs for retail, service, and related functions.

• Standardize workflows, checklists, control points, and escalation mechanisms.

2. Process Mapping & Optimization

• Create process flowcharts using Visio, Miro, or Draw.io.

• Analyze process bottlenecks and propose optimization solutions.

• Align and synchronize operational processes across SEA countries.

• Develop RACI matrices for each process.

3. Cross-country Coordination

• Collect inputs and requirements from Country Managers.

• Consolidate feedback and adapt SOPs for each local market when necessary.

• Ensure SOPs are consistent, practical, and feasible for implementation.

• Monitor SOP rollout and implementation in the Philippines, Indonesia, Thailand, and Malaysia.

4. Training & Implementation Support

• Organize in-person training sessions or develop video training materials.

• Prepare training slides, checklists, and implementation guidelines.

• Support SOP rollout at offices and retail stores.

• Provide guidance and address questions during SOP execution.

5. SOP Audit & Compliance Monitoring

• Design SOP audit checklists.

• Conduct or support periodic SOP audits.

• Identify gaps and deviations, and propose corrective actions.

• Coordinate with the Training Manager to conduct retraining when required.

6. Documentation Management

• Build and maintain the regional SEA SOP Library.

• Manage clear version control (V1, V2, Updated, etc.).

• Control access rights and manage confidential documents.

• Maintain a structured and well-organized documentation system.

• Bachelor’s degree in Business Administration or related fields.

• 1–3 years of hands-on experience in retail operations, store operations, or operational support roles (e.g. Operation Executive, Store Supervisor, Assistant Store Manager).

• Practical experience in working with SOPs, operational guidelines, checklists, or store procedures.

• Exposure to multi-store or multi-location operations is a strong advantage.

• Proficient in Excel, Google Sheets, and PowerPoint for reporting and documentation; experience with Visio or Miro is a plus.

• Good English communication skills, able to work with regional teams.