Retail Specialist

We are looking for an experienced retail specialist with minimum 2 years experience in Food & Beverages as well as having some knowledge in wine.

The Position is based in HCMC and as the company grows, real opportunities for career development exist. The new member will integrate a young and professional team passionate about wine, and have opportunities for personal development and growth.

The Retail Specialist will be in charge of:

Ensure stores achieve sales target

• Work closely with all function of Wine Embassy brand and others departments about promotion programs and activities

• Execute assigned by company and line-managers in events, and ensure all promotion programs are completed and accurate.

• Supervise daily sales target and make the daily sales statistics in order to reach the target for Wine Embassy Brand.

• Analyze sales data (Individual sale, customer, sales amount, money mapping, store area, KPI, cost…), forecast future sales to get the highest results

• Analyze trends, demand and propose plan, carry out this plan to reach the best business.

• Report about competitor’s information (new arrival, promotion program, product, VM…)

• Take responsible: cost, delivery, sales, reply and communication of the internal information to reach the best performance.

• Make statistics about general business targets, share to colleagues, report to line-manager and determine which is focus to achieve target

• Update and maintain the realization in retail market, learn the customer’s shopping dynamic.

• Create the changes to improve business according to reality.

• Establish strategy and work in collaboration with Marketing to create content / traffic to the store

• Organize Events [Promotional, Launching] with Private & Key HRC Customer

Store Operations Management:

Products

• Display and control products in quantity and details, on floor and stockroom.

• Manage and arrange product in the Showroom according to standard

• Connect the related departments for shipment and transfer, controlling inventory in the most reasonably and effectively method.

• Control inventory in/out to achieve the highest rotation

• Take responsible for managing loss & prevention

Stores

• Supervise the maintenance, furniture repair, equipment in area and store.

• Monitor and ensure that stores are always in clean and tidy status

Customer Service:

• Focus on customer care activities to improve services and care to customer.

• Offers customers the best quality product and service, ensure all loyalty customers to be cared perfectly.

• Gather customer profile (name, gender, phone number, address, email, hobby, date of birth…) and connect them with company’s product information.

• Gather customer’s feedback weekly, report them in the meeting of that week and follow the implementation of these feedbacks in the next weeks.

• Feedback all questions, complaints from customers in store.

• Well arrangement scheduled working in professional way to achieve requirements

• Minimum 2 years of Retails Management & Sales Experience

• Extensive experience and ability to lead the delivery of high level customer service in a brand retailer

• Proficiency in Computer Programs

• Proficiency in English skills

• Passion for the wine and basic knowledge is required

Benefits :

- Fixed salary: Negotiated salary

- Probation 2 months

- Working time: 13:30- 20:00 from Tuesday - Saturday.

(Closing times can vary depending on events)

- Social Insurance.

- Annual leave.

- Commission: based on achieving targets and will be received monthly.