Retail Supervisor

YOUR MISSION

• Responsible for ensuring the Store consistently achieves or exceeds sales, KPIs and profitability goals through the effective use of short and long term planning, expense control, sales and service

• Guarantee consistently high standards of customer experience within the Store in accordance with PUMA’s Cornerstones and service standards

• Responsible for assisting with the recruitment, training, development and succession of high performing, results driven Associates. Accountable for payroll control and service driven scheduling in order to maintain a highly profitable location while providing the highest levels of service to customers

• Responsible for ensuring that all training programs, both Domestic and Global, are fully functional and results driven within the Store. Analyze customer profiles, buying trends, and competitive information to impact and drive business

• Manage and monitor Loss Prevention education, training and awareness programs. Directly responsible for Loss Prevention compliance within store

Manage and achieve or exceed all Inventory and Shrink goals; oversee and manage Physical Inventory counts. Directly responsible for execution and processing of both incoming and outgoing merchandise

• Manage and communicate merchandise opportunities to Store Manager. Communicate, manage and execute all Marketing opportunities and events within budget and according to all Policies & Procedures. Develop and maintain strong communication with local PR and marketing

• Participate in new store openings and/or store closings; travel may be required. Attend all offsite training and position related meetings as required by Store Manager; travel may be required

• Ensure execution and maintenance of all Visual Directives as well as guaranteeing the visual presentation of the Store always meets or exceeds PUMA standards. Maintain physical condition of Store according to relevant guidelines and communicate maintenance needs in a timely manner

• Required to comply with all operational core competencies and key accountabilities. Execute all requirements necessary to maintain a safe and compliant working environment for all Store Associates. Required to work non-traditional hours; weekends, evenings, holidays; overtime may be required

YOUR TALENT

• One to two years of management experience in a focused, customer service oriented retail environment (preferably apparel/footwear) with results driven track record

• Proven ability to exceed sales goals, (previous work in a commission based position preferable), demonstrated ability to provide high levels of customer service, ability to reason through complex issues, demonstrates effective communication, ability to present information to large groups

• The ability to constantly walk and move about is required. This role involves frequent stationary standing, reaching, bending/twisting of head, maintaining balance while walking, occasional kneeling, crouching, climbing, bending/stooping at waist/torso and sitting to assist customers, pushing/pulling equipment such as shelving bays, dollies, carts, and racks with up to 20 pounds of force as well as lifting/carrying/placing boxes of product up to 30 pounds in weight at heights up to 131 inches while using a ladder.

• The role requires using ladder/step stool equipment, and maintaining the organization and cleanliness of the sales and stock area are also required. Environmental factors of action include operation of foot controls for operating mobile stock shelving bays and exposure to working at heights.

• Use of the following senses are critical to this position: speaking, hearing, near & far acuity, depth perception and field of vision.

• Cognitive factors critical to this function are: reading comprehension, basic math calculations, writing, complex problem solving and basic computer work.

SPEED & SPIRIT is what we look for in our candidates, defined by some simple values that inspire us to BE DRIVEN in our performance, BE VIBRANT in our sporting legacy, BE TOGETHER in our team spirit, and BE YOU to let our individual talent and experience shine.