Sales Administrator

Location: HCM City

Reporting to: Commercial General Manager

Contract Type: Permanent / Full Time

Overview

The Sales Administrator is responsible for general sales and marketing administration, managing and optimizing the lead management process within the Salesforce platform and general sales administration duties. This role involves sales/marketing administration and overseeing the end-to-end process of lead generation, qualification, assignment, follow-up, and reporting. The ideal candidate will have a strong understanding of Salesforce functionalities and will be able to leverage the platform to drive sales efficiency and effectiveness. English speaker and knowledge of CRM systems (SALESFORCE.COM) is essential.

Key Responsibilities and Duties

• General sales and marketing administration support for the Ho Chi Minh office.

• Monitor and maintain the quality and accuracy of lead data within Salesforce for the whole Kingspan Insulated Panels Asia regions.

• Handle lead assignment and distribution to sales teams based on predefined criteria.

• Coordinate with marketing team to ensure seamless lead handoffs between departments.

• Create customized reports and dashboards to track lead performance and sales pipeline.

• Collaborate with sales and marketing teams to optimize lead nurturing processes.

• Implement automation workflows to streamline lead processing and prioritization.

• Provide training and support to sales team on Salesforce functionalities related to lead management.

• Stay updated on best practices and new features within Salesforce to continuously improve lead management processes.

• Experienced sales and marketing administrator, preferably focused on lead management (Salesforce.com).

• Experienced of sales and marketing processes.

• Knowledge of CRM functionalities, including lead assignment rules, workflows, and reporting.

• Strong analytical skills with the ability to interpret data and derive actionable insights.

• Excellent communication and collaboration skills to work effectively with cross-functional teams.

• Detail-oriented and well-organized with the ability to manage multiple tasks and priorities.