Sales Administrator

Customer Service Effectiveness:

- Develop and maintain close connections with customers to understand their needs and provide personalized support.

- Assist customers with changes in their usage plans, ensuring they receive timely and accurate information.

- Follow up on customer forecasts (FC) and provide weekly schedule updates to ensure customers are informed of their order status.

- Address customer complaints promptly and reasonably, ensuring customer satisfaction and swift resolution of issues.

Team Collaboration:

- Efficiently process orders received from sales representatives, ensuring timely and accurate order management.

- Confirm delivery plans with sales representatives upon receiving plans from Manufacturing plant and HQ.

- Re-confirm order plans with sales representatives on a monthly basis to ensure accuracy and alignment.

- Respond quickly to emails from colleagues, maintaining effective communication and prompt feedback.

- Facilitate and support interaction between various departments (Sales, Shipping, Plans, Accounts) to ensure smooth workflow and cooperation.

- Minimum Diploma in any field

- Proven experience in a customer service role, preferably within a similar industry.

- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.

- Strong organizational skills and attention to detail.

- Ability to work collaboratively within a team environment and across departments.

- Problem-solving skills with a customer-focused approach.