Sales Coordinator

Department: Sales

Reporting to: Sales Manager

KEY RESPONSIBILITIES

o Sample and Production Management:

- Request and follow up on sample quality and schedules.

- Prepare samples for customer testing with required documentation.

- Coordinate pre-production meetings to communicate customer requirements.

- Request and track mass production to ensure deadlines are met.

o Customer Communication and Support:

- Maintain daily communication with customers regarding sample and order statuses.

- Follow up with departments to resolve customer complaints.

- Handle customer forms and paperwork promptly.

- Alert the Sales Manager about any risks affecting timelines, quality, or budget.

o Sales and Administrative Support:

- Assist Account Managers with research, quotations, presentations, and meeting materials.

- Develop the ability to manage select customer accounts independently.

- Maintain an organized sample area.

Complete reports and administrative tasks as required.

o Educational requirements: Bachelor's degree in International Business Administration, Marketing, or a related field (preferred).

o Specialized requirements: Experience in sales coordination or customer service, preferably in furniture, handicrafts, or home décor industries.

o Years of professional experience: Proven experience in a similar role.

o Language skills: Excellent verbal and written English communication skills.

o Other:

- Strong organizational and multitasking skills.

- Proficiency in MS Office and ERP software.

- Proactive approach to problem-solving.

- Ability to work in a fast-paced and dynamic environment.