Sales (Event) Executive

(In alignment with Board of Management’s decision, the official title for this position has been adjusted to Sales & Customer Service Executive. As the role involves event-related responsibilities, which have been managed through cross-functional collaboration between S&MKT Dept.

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We are looking for a dynamic Sales & Customer Service Executive with strong negotiation skills and a passion for F&B to drive event revenue, manage client relationships, and handle end-to-end execution — from proposal to contract — for Tribe Hospitality’s venues.

+ Department: Sales & Marketing

+ Report to: Sales & MKT Manager and F&B Director

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I. MAIN DUTIES & RESPONSIBILITIES:

SALES:

• Develop and execute sales plans to drive revenue from events, group bookings, corporate and private

• Identify, approach, and negotiate with potential clients, including corporates, agencies, and private customers.

• Prepare full sales documentation: quotations, contracts, and event proposals with clear pricing structures.

• Maintain and grow a strong client network to generate repeat business and referrals.

• Manage and update CRM database, track leads and conversion rates.

• Conduct market research to identify new sales opportunities & stay informed of competitors’ activities.

• Represent the company professionally at networking events and industry gatherings.

• Submit timely reports and sales forecasts to management.

CUSTOMER SERVICE:

• Responsible for restaurant reservations, events, parties & group bookings & planning.

• Coordinate with the F&B operations team to ensure successful event execution and high guest satisfaction.

• Handle client inquiries, provide excellent customer service, and resolve issues promptly.

• Resolves customer requests, questions, and complaints through multiple platforms such as Facebook/Instagram, Google Business, and TripAdvisor.

• Support in planning and executing in-house promotional events to increase brand awareness and engagement.

II. REQUIREMENTS:

• Minimum 2+ years’ experience in F&B sales or events with strong client relationship building.

• Proven ability to negotiate/close deals with full documentation handling.

• Excellent communication in English and coordination across departments.

• Detail-oriented, flexible with work hours (including evenings/weekends and public holidays).

• Well-organized, capable of managing multiple events.

• Proficiency in preparing quotations, contracts, and event documents.

• Integrity, confident, self-driven, and goal-orientedness—a true sales warrior mindset

• Outgoing personality, loves hospitality and people