Sales Excutive (B2B)

MAIN RESPONSIBILITIES

Client Relationship Management

• Work directly with B2B travel agents and partners, following our sales process.

• Create tailor-made travel programs that meet client expectations and align with their business goals.

• Proactively introduce new Asia Pioneer products, destination updates, and exclusive offers to clients.

• Regularly update partners with the latest information on destinations, hotels, and services.

• Take ownership of client communication, ensuring professional, timely, and detail-oriented responses.

• Support clients during the sales cycle and after confirmation, ensuring a smooth guest experience.

• Collaborate with the Operations team to resolve on-ground issues and handle feedback/complaints effectively.

Sales & Business Development

• Participate in setting annual sales targets for assigned accounts.

• Analyze monthly conversion rates and follow up on every request to maximize success.

• Manage annual product renewal with assigned partners.

• Research prospects, analyze their current products, and tailor tour programs to meet expectations.

• Identify competitive advantages and highlight Asia Pioneer DMC’s unique value proposition.

• Follow up with prospects, record feedback, and work closely with the Sales Team Leader on strategy.

• Conduct sales calls and follow-ups with new potential partners after each trade fair, roadshow, or advertising campaign for Asia Pioneer DMC.

Internal Contributions

• Maintain updated client profiles and information in CRM tools.

• Support team members (training, backup, reporting).

• Attend team meetings, inspection trips, FAM trips, and internal/external training courses.

• Contribute actively to department evaluations and company-wide initiatives.

Competencies

• At least 1 year of experience as a Sales Executive or in a similar role within the travel/tourism industry.

• Excellent command of written and spoken English (other languages like German/French/Spanish are a plus).

• Solid computer skills (Excel, Word, Outlook, CRM tools).

• Strong understanding of B2B sales processes, especially for tailor-made FIT/GIT travel.

• Good destination knowledge of Vietnam & Southeast Asia.

• Strong communication and negotiation skills to close deals and maintain relationships.

• Ability to analyze situations and provide quick, effective solutions.

• Organized, detail-oriented, and able to manage multiple tasks/projects.

• Self-motivated, proactive, and eager to learn.

Education

• Bachelor’s degree in Tourism, Hospitality, Management, Foreign Languages, or related fields.