Sales Executive

Customer Engagement

● Actively receive and respond to customer messages and comments on various online platforms such as Zalo, Facebook, Instagram, TikTok, and hotline, ensuring timely and professional interactions.

● Consult customers via phone, addressing inquiries and providing detailed information about The Joyful Nest’s service packages.

● Identify customer needs, offer personalized consultations, and schedule showroom visits for potential customers to experience the services firsthand.

● Follow up and nurture leads throughout the consultation process to increase conversion rates from inquiries to actual customers.

● Prepare detailed service contracts and tailor packages to customer needs.

● Work closely with relevant teams to facilitate contract execution and customer onboarding.

● Collaborate with the marketing team to execute strategies that attract new customers.

Sales Closing & Revenue Target

● Persuade customers to book rooms, sign contracts, and make deposits for services.

● Ensure individual sales targets are met while contributing to overall business objectives.

Developing Partnerships & Expanding Market Reach

● Collaborate with obstetricians, midwives, hospitals, clinics, and mother & baby spas to receive customer referrals.

● Develop and implement customer referral programs to ensure a continuous flow of new clients.

Supporting Guest Relations Officer (GRO) Duties When Needed

● Welcome VIP guests and guide them during facility tours.

● Assist customers during check-in to ensure they feel comfortable and well-received.

● Work with the GRO team and operational staff to personalize the customer experience.

● Monitor customer feedback during their stay and propose solutions for any concerns raised.

● Ensure an outstanding customer journey from initial booking to check-out.

Experience:

● At least 2 years of experience in sales, consulting luxury services, healthcare, or mother & baby care.

● Preferably experienced in high-end services or working with affluent customers.

● Candidates who are mothers themselves will be highly preferred, as they better understand the motherhood experience.

Key Skills:

● Excellent communication & persuasion skills: Ability to build trust, understand customer pain points, and address their needs.

● Luxury customer service mindset: Ability to consult in a professional, sophisticated manner and create a premium buying experience.

● Strong sales closing skills: Proactively guide customers toward making confident booking decisions.

● Independent work ethic & ability to perform under sales pressure.

● Proficiency in online sales tools (Zalo, Facebook, Instagram, TikTok, Whatsapp) for customer acquisition.

Other Requirements:

● Professional appearance, confident demeanor.

● Clear, pleasant voice with the ability to build rapport with customers from the first interaction.

● Having an existing customer network of expectant/postpartum mothers or experience in the mother & baby care industry is a plus.

Benefits

- Attractive income: Negotiable based on ability + high commission (Unlimited earning potential).

- Luxury work environment: Work in a premium postpartum hotel, engaging with high-end clientele.

- Career growth opportunities: Clear promotion path to Sales Team Leader / Sales Manager.

- Customer leads provided: Access to potential customer data from marketing efforts for easier sales conversion.

- Comprehensive training: Product knowledge, sales techniques, and luxury customer service skills.

- Full benefits package: Insurance, paid leave per labor laws, lunch support, 13th month salary and performance-based bonuses