Sales & Marketing Assistant

1. Sales Support

- Maintain product displays to ensure they meet the highest standards of presentation.

- Record and monitor prospect data, coordinating with the sales team to track sales progress through daily, weekly, and monthly report.

- Contact prospects and customers and present the company’s products and services in line with the sales plan.

- Assess client needs and ensure accurate qualification of their requirements before redirecting them to the appropriate team member.

- Configure products based on customer preferences regarding color, materials, and equipment options.

- Oversee the sales contract process, including payments and documentation management.

- Carry out additional tasks as assigned by the Sales Manager.

2. Customer Relationship Management (CRM)

- Execute CRM initiatives, including loyalty and customer care programs.

- Oversee and implement the Ferrari contract plan for each customer.

- Foster relationships with partners for joint marketing initiatives, events, and partnerships.

- Provide support for company events and activities.

- Complete additional tasks as directed by the Sales Manager and Marketing Manager.

3. Administrative Support

- Welcome customers and prospects to the showroom, ensuring a seamless handover to the appropriate sales representative.

- Manage incoming calls, online requests and direct customer inquiries to the appropriate departments.

- Ensure the daily operation of the Sales Lounge and Consultant Room runs smoothly, always maintaining their condition.

- Collaborate with the accounting team to manage payment collection and ensure accounts receivables are current.

- Education: Bachelor’s degree in Business administration, Marketing, or a related field preferred.

- Experience: Entry-Level. If 2-3 years in sales support, CRM, or administration, ideally in luxury or automotive sectors. Familiarity with CRM systems and sales process are a plus.

- Skills: Strong customer service, communication, and organizational skills. Proficiency in Microsoft Office. Ability to manage multiple tasks and maintain attention to detail.

- Attributes: Professional, adaptable, and a team player.

- Language: Fluent in English and Vietnamese; additional languages are a plus.

- Car Driving License