Sales Operation Supervisor (MT Channel)

I. MAIN DUTIES:

- Oversee the order processing team: lead and manage the team responsible for processing customer orders, ensuring accuracy, efficiency, and timely execution.

- Collaborate with logistics, warehouse, and accounting teams to ensure orders are fulfilled correctly and delivered on time.

- Collaborate with buyers, customers warehouse and other relevant funtions to tackle issues related to delivery-receiving of goods to ensure smooth delivery process.

- Ensure strict compliance with company policies and procedures related to orders processing and customer support.

- Reporting and analysis: carry out various sales reports, data analysis and other tasks under the department head requirement.

- Edit, arrange, get signatures and address for all types of documents which related to business activities of Modern Trade Department..

- Manage the distribution management system (DMS), set up daily routes to maximize productivity of sales force in the market.

- Evaluate the effectiveness of each sales employee based on recorded data on DMS by making reports, checking and bring recommendations out to optimize and improve employees performance.

- Support and handle issues related to technical errors, software errors, provide instructions and backup plans so as not to affect employees' use of the DMS software.

- Monitor and manage all equipment and working tools of the sales team, propose new purchases, timely repairs and replacements.

II. REQUIREMENT:

- BA degree in Business Administration

- 5 to 7-year-experience in Sales Admin (MT channel is preferred)

- Good in English

- Experience in FMCG area is an advantage

- Have strong experience in using DMS and SAP system

- Proficiency in Microsoft Office (Excel, Word, PowerPoint,...)

- Sense of Carefulness, Responsibility, High adaptability, Teamwork, proactivity

III. BENEFITS

- Working hours: from Mon to Fri (8:00– 17:00).

- Annual leaves: 15 days per year.

- Sick leaves: 4 days per year.

- Covid leaves: no limited.

- Annual Performance Appraisal.

- Bonus of 13th and 14th month salary based on company policy.

- Others: annual health checkup, general medical insurance (BIC insurance)