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Mô Tả Công Việc
- To assist Schools Elite Project Manager to manage and operate the Kindy Program to achieve the yearly sales target, well manage the program and deliver the great customer care services
2. Responsibilities
- To achieve the target average class size (30%):
+ Closely supervise the class size and be proactive in managing the class size (when to open/split a class and when to close/merge a class) to ensure the business profit
- Successfully handle and manage the daily issues (20%):
+ Proactively solve all the issues related to Kindy program
+ Predict/ foresee any potential situation to minimize problem in advanced
+ Provide a follow-up to make sure the issues have been well handled in a professional way
- Successfully handle and manage the operation tasks (30%):
+ Provide ideas to build operation system/ working with relevant colleagues to develop the procedures/policy/regulation to make sure the system working effectively
+ Deliver and supervise all of the ECAs for kindy schools within the budget and achieve the school’s satisfaction
- Staff development (20%)
+ Provide the support/ guidance and supervision to the staff to make sure they can achieve their monthly/quarterly/yearly KPIs
+ Provide the training/ career development plan to the staff and be consistent to it
Yêu Cầu Công Việc
- Excellent communication in both English and Vietnamese
- At least 2 - 3 years of experience in managerial position(s), especially in education field
- Strong in Operation and Sales Marketing, familiar with kindy students activities
- Budget development and oversight experience
*Others:
- Excellent people manager, open to direction and collaborative work style and commitment to get the job done
- Ability to challenge and debate issues of importance to the organization
- Ability to look at situations from several points of view