Sales & Service Trainer [Hà Nội]Urgent job

· Responsible for delivery to ensure the sales, customer services & relevant training programs in plan;

· Participate in developing sales and relevant training programs for sales and customer services

· Conduct training need analysis for sales and relevant training programs;

· Measure sales training programs qualification and training result;

· Oversee training material and suggest improvements

· Choose the most appropriate training method per case (e.g. on-the-job training, seminars and simulations)

· Design onboarding session for new hires and sales trainees

· Evaluate sales team performance to ensure incorporation of taught techniques

· Report on training program effectiveness

· Create an open-communication climate and gather team members’ preferences for potential training

· Join field work to understand the business and gain more insights for training;

· Develop new training materials and assessment tools for training evaluation;

· Stay up-to-date with employee development trends

· Participate in Training projects & other assignments from Training Manager.