Sales Supervisor

1. Job Purpose

• Drive business growth aligned with company strategy and achieve assigned sales targets.

• Manage customer relationships to ensure high satisfaction and retention.

• Identify and acquire new customers to expand revenue.

• Manage business information, reporting, and cross-functional coordination.

• Lead and support a sales team of 2–4 members.

2. Key Responsibilities

Business Development (40%)

• Identify and engage new prospects across ITL services (freight forwarding, contract logistics, etc.) to drive revenue.

• Plan, supervise, and follow up on sales team activities to meet departmental goals.

• Maintain customer databases and ensure accurate reporting in CRM and monthly reports.

Customer Relationship Management (15%)

• Coordinate with internal departments to resolve customer requirements effectively.

• Ensure zero bad debt.

Operational Excellence (15%)

• Develop strong partnerships with vendors/suppliers to optimize pricing and service quality.

• Establish and improve SOPs and sales processes to prevent issues and support operations.

• Conduct market research and support strategy implementation.

• Submit accurate and timely reports as required.

People Management (10%)

• Lead, train, and develop a high-performing sales team.

• Participate in at least 90% of company training programs and activities.

Qualifications

Education & Experience

• Bachelor’s degree required.

• Minimum 5 years of experience in logistics/freight forwarding, including at least 2 years as Senior Sales Executive.

Skills

• Strong communication and presentation skills.

• Advanced sales techniques; good negotiation skills.

• Proficient in MS Office and CRM systems.

• Good command of English.

• Ability to adapt in a dynamic environment; good analytical mindset.

Personal Attributes

• Self-disciplined, proactive, and customer-oriented.

• Open-minded with cultural awareness.

• Ability to identify and develop new business opportunities.

• Willing to travel for business.