Sales Support Specialist

This position is mainly to support Sales Director, by assisting in responding to customer inquiries, processing orders, and maintaining sales-related databases, in order to ensure smooth sales operations and customer satisfaction.

Responsibilities:

• Support sales team and enhance customer relationship

• Assist to follow up sales order and customer requests to ensure excellent customer service and customer experience

• Perform administrative tasks such as answering phones, greeting clients, and scheduling appointments

• Support on executing sales plans for specific products or services

• Assist the sales director with B2B customer sales activity 

• Prepare and organize the sales related documents, such as quotation, sales order, contract etc.

• Assist to develop and maintain new business leads

• Participate and arrange sales related meetings, exhibitions, and events

• Create and maintain customer record in company system accurately

• Track shipments and update customers if there are any delays

• Perform other support tasks as needed

• Fluent in English, able to be the translator in business meetings

• Proven experience as sales support or similar role

• Proficient in Microsoft Office Applications and other common IT related office softwares, such as google workspace and adobe applications

• Excellent communication and people skills

• Strong organizational and time-management abilities

• Enthusiastic, detail-oriented and able to work independently

• Able to work in a fast-paced environment and handle pressure well

• BSc/BA in marketing, business administration or relevant discipline

BENEFIT:

• Attractive Salary + Bonus

• Insurance plan, leave & 13th month allowance + Teambuilding activities

• Company laptop & phone for work purpose + 1:1 training