Sales Support Specialist

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What We Can Offer

Fixed & Variable bonuses
Training programs
Laptop is provided

Job Description

Key Responsibilities:-

• Act as first-line support for Account Managers on the order process and system queries
• Collaborate closely with Order Management Specialists (OMS) to provide administrative support for a quote to cash cycle including:
- Order processing support
- Credits procedures incl. billing accuracy and reconciliation, appropriate escalation and support resolution
- Entitlements support such as permission error handling, user list pulls and sends, etc.
- Document handling – Accuracy of order forms, contract franking and follow-ups, support obtaining signed contracts and order forms from customers, process and validate cancellation requests/terms
- Manage indexing and storage of signed contracts and order form hard copies, handle contract and order form copy retrieval requests
• Develop customer relationships to address administrative issues, working closely with internal stakeholders to resolve issues
• Administer complex deals in collaboration with Account Managers and OMS
• Manage Free Trials for setup and extension
• Respond to ad hoc data requests from sales management
• Monitor Account Managers’ pipeline clean-up, accuracy, and adherence to best practices
• Work closely with the Business Operations lead
• Strengthen working relationships with OMS and other support functions such as credit control, Sales Process, etc.
• Play a supporting role in the annual price increase process e.g. reporting on contractual exceptions and business exceptions
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Job Requirements

Knowledge & Skill:-

• Mid-level professional with knowledge in a technical discipline or specialization
• Position for a developing professional building experience in their specialist function
• Good understanding of roles of relevant functional groups in own area
• Suggests process improvement following investigative, analytic or diagnostic services.

Scope of Impact:-

• May lead and be accountable for straight-forward projects and associated teams
• Provides input to the objectives and goals of the department
• Responsible for managing own time and responsibilities
• Participates in complex projects that affect a Business Unit or regional area
• May train or mentor colleagues
• Strategic Planning & Decision Making :
• Sets priorities to meet deadlines; develops plans to meet short-term objectives
• Applies a wide range of policies or standards in straightforward situations
• Identifies and resolves standard technical and operational problems
• Decisions involve interpretation of data, planning own work, or refining the methods and techniques to be used

Job Locations

Reuters Vietnam, Room 405, 4th Floor, 8 Tran Hung Dao street, Hanoi 10000, Vietnam

The Financial and Risk Business of Thomson Reuters is now Refinitiv. Refinitiv equips the financial community with access to an open platform that uncovers opportunity and catalyzes change. With a dynamic combination of data, insights, technology, and news from Reuters, our customers can access solutions for every challenge, including a breadth of applications, tools, and content—all supported by human expertise. At Refinitiv, we facilitate the connections that propel people and organizations to find new possibilities to move forward.

As a global business, we rely on diversity of culture and thought to deliver on our goals. Therefore we seek talented, qualified employees in all our operations around the world−regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under country or local law. Refinitiv is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

Intrigued by a challenge as large and fascinating as the world itself? Come join us.

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4th Floor, 8 Tran Hung Dao, Hanoi, Vietnam 701111
25-99 staffs
๋Jethapol Rajasi


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