Sales Team Leader - Mice/incentive (Inbound)

Primary Objective: Lead and manage the MICE/Incentive sales team to drive revenue growth, develop corporate client relationships, and deliver high-quality travel and event solutions for inbound groups to Vietnam.

Key Responsibilities

• Team Leadership & Performance

o Supervise and coach the MICE/Incentive sales team to achieve sales targets

o Monitor KPIs and ensure consistent performance across the team

o Organize regular training and skill development sessions

• Client Acquisition & Relationship Management

o Identify and approach potential B2B clients (corporate, agencies, associations)

o Build and maintain strong relationships with international partners and clients

o Understand client needs and tailor proposals accordingly

• Product Development & Event Solutions

o Collaborate with internal departments to design customized incentive programs and MICE packages

o Ensure alignment with client expectations, budget, and destination highlights

o Stay updated on Vietnam’s tourism offerings, venues, and logistics

• Sales Operations & Contracting

o Oversee quotation, negotiation, and contract finalization processes

o Coordinate with suppliers and operations team for smooth execution

o Escort clients during site inspections or events when needed

• Reporting & Market Insights

• Analyze sales data and market trends to identify growth opportunities

• Provide regular reports to senior management

• Contribute to strategic planning and product innovation

• Bachelor’s degree in Tourism, Hotel Management, Foreign languages or other related majors

• Minimum 3 years of experience in MICE/Incentive sales, preferably in inbound tourism

• Strong knowledge of Vietnam as a destination and its tourism infrastructure

• Excellent communication, negotiation, and presentation skills

• Proficiency in French and English

• Familiarity with CRM tools and project management software

• Ability to work under pressure and manage multiple projects simultaneously