Sales Tour Inbound (English/German/French Speaking)

Main tasks

Manage and work directly with clients following sales procedure

- Create travel programs to meet a client's expectations and satisfy clients' demands

- To be proactive in promoting Easia's new products to clients & regularly remind them about Easia's new production

- Update and advise on information related to destinations and services to clients

- To take part in annual strategic works of the team & be in charge of setting sales targets for assigned clients

- Analyze the conversion rate of each client every month and do the proper follow-up on every request sent to clients

- To be in charge of the annual process of renewing client products.

- Manage clients' information and ensure information security

- Complete and update clients' profiles on customer software

- Work closely with the Operation Department to solve problems arising on the spot as well as reply to clients' complaints

- Understand competitors of the destination

Work with the Sales team leader on assigned prospects

- To analyze the existing product of prospects

- To create a tour program to match prospects' expectations

- To understand the competition and react accordingly

- Follow up with prospects about their feedback on our products

- Update the feedback of prospects to SDM & related departments

Other Tasks

- Complete other tasks assigned by STL (such as training newcomers, backing up another team member, and preparing reports…).

- Attend weekly Team meetings.

- Join inspection trips

- Escort client FAM trips

- Attend training courses to improve skills as well as work performance

- Actively take part in the evaluation process of the department and the Company

Competency

- Experience as a Sales Executive or related positions (at least 1 year)

- Good command of written and spoken English/German/French

- Strong computer skills (Excel, Word, Outlook)

- Solid understanding of sales processes

- Good knowledge of client: Production spirit & requirements & clients’ expectations

- Capacity to convince/close a deal

- Good knowledge of the destination

- Evaluate the situation with each client

- Good analytical problem-solving skills and strong skills

- Strong communication skills

- Good planning and organizational skills to balance and prioritize work

- Self-motivated to learn new concepts and participate in new projects

- Characteristics: pleasant personality, positive attitude, open-minded, honest, active, and decisive

Education

- University: Bachelor’s or Master’s in Hotel / Tourism / Foreign languages / Management or other related majors