Salesforce Developer

About us

SecuTix is a global software company providing the industry-leading SaaS Ticketing Engagement Platform. Our solution is used by the largest sports clubs, live entertainment businesses, and leading museums…, managing annual sales of about 45 million tickets.

In this role

We are looking for a qualified Salesforce Developer to join our Customer Service team, whose mission is to contribute to maintaining and administering our Salesforce platform.

- Maintain and administer Salesforce instance, including user access to data, security settings, and application configuration.

- Administer users’ permissions on objects, fields, and reports.

- Troubleshoot any technical difficulties and resolve any issues.

- Manage the installation and maintenance of applications within Salesforce.

- Create customizations for use with Salesforce.

- Monitor system performance and identify issues.

- Provide support to users who need help using the platform respond promptly to requests for assistance and offer advice where appropriate.

- Contribute to document Salesforce platform (user guides, specifications, …).

- Follow established guidelines and procedures.

About your profile

Expectations

- Bachelor’s degree in Computer science, Information Technology, or Engineering or related.

- Salesforce Certified Administrator.

- Knowledgeable with 3+ years of relevant work experience in Salesforce platform administration.

- Strong analytical skills to investigate and correctly identify the root cause.

- Patience when handling tough cases.

- Good at time management skills, able to identify and prioritize urgent/ critical requests.

- Strong communication and presentation skills.

- Demonstrates professionalism and confidence: dynamic thinker, proactive, can-do attitude, problem solver, and result-oriented.

- Has a customer-oriented mindset.

- Proficient in English is required.

- Eagerness to learn, develop, and get involved in a wide range of tasks.

Nice-to-have

- ITIL certification.

- Experienced in Data Studio/Tableau.

- Knowing French/German/ Spanish is a strong plus.