SAP Transport Management System (TMS) Superuser

SUMMARY

- Be a person who has an in-depth knowledge of SAP TMS and relevant applications along with business processes related to each application

- Be the first level support function to Dispatchers/Vendors for system and process by delivering training, trouble shooting

- Be an expert in daily operation, capture and delivery best practice sharing to End User, act as gatekeeper of SAP TMS operation excellence

- Be the counterpart of SME for applications & process standardization and digitalization

Key Responsibilities

Process Standardization

Raise change requests/ ideas to SME for identified system issues or changes, which would improve efficiency or performance of the processes

Provide guidance/ clarification to End User/ relevant stakeholders to collect customer profiles, customer data into SAP TMS and relevant systems

Standardize operation process with excellence and LEAN; consider and propose the process for exceptional handling if any

Manage and document all the exceptional handling

Digitalization

Act as first level escalation and support for End Users to resolve issues, raise/work with SNOW if need

Be as the counterpart of SME for applications & processes

Onboard new users (in both technique and knowledge)

Lead and/or manage data cleanup/ system error handling/ master data maintenance and monitoring in SAP TMS and relevant systems

Onboard/Implement new roll-out/features

People Capabilities

Customize and localize in Customer/Vendor level training materials based on local requirements including: IOP, user manual, QRG, product manual (Flow)

Conduct application information sharing and training to end user

Upgrade user capability and adoption by training/sharing/testing

Customer Centricity

Be assistance of existing client (testing, demo, UAT, training, transformation) on need basis

Customer/Vendor onboarding (Refer to RACI)

Support MIFA by provide guidance /clarification for end user/COE agent to collect customer MIFA

Support Procurement/Vendor Management to deliver training to external parties (Customers, Suppliers, Vendor)

At least 02 years of experience in process and systems Logistics / Transportation Management System (TMS) is a big plus

Fluent English

Ability to work in a matrix organization

Experience in customer/vendor onboarding/training, preferable in application & systems

Problem solving skills, ability to translate issues into development opportunities

Flexibility, adaptability and change management skills

Result orientation

Willingness to support a specialist network (SME/SU communities, FPO, application managers, technical teams, …)

Self-learning skills, and proactiveness to learn from others

Ability to use technology to gather, analyse, and visualise data

Good communication and Presentation

Stakeholder management, project management

Time management

Training skills