SCM Customer Experience Agent (Ngành Logistics, Supply Chain, Forwarder)

SCM Customer Experience Agent (Ngành Logistics, Supply Chain, Forwarder)

Negotiable 2228 views - Expires in 1 days

What We Can Offer

Attractive Benefit Package + Yearly Performance Bonus
Company Healthcare Package
Training and Development Opportunities

Job Description

- Focus on the key Customer Service Drivers: Easy to Business with; Timely Delivery of Documents; Pro-Active Notification; Exception Management and Efficient claim handling.
- Booking with vendors/ shippers and planning with vendors/ shippers (Vendor coordination).
- Query Resolution with shippers/Customers/Key Account Managers, timely resolution and response.
- Responsible for cross sell/up sell, customer retention.
- Follow up on the Outstanding bookings & query resolution.
- Prepares contracts and charge structures in line with the MAERSK Policy.
- Record and report the performance of the designated set of Solutions Customers that help provide suitable recommendations on: Service delivery wins + Service failures.
- Work with the KAMs/ Commercial team to establish and strengthen customer relationships.
- Comply to specific customer SOP and monitor respective KPIs.
- Execute reports assigned by Assistant Manager/Manager.
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Job Requirements

- Graduated in Logistics/Supply Chain/Economic/English or relevant majors.
- Freshers are welcome.
- Candidates who have 1 – 5 years of relevant experience will be a plus.
- Excellent communication, teamwork and interpersonal skills.
- Passion to drive closures & high-level customer service orientation.
- Well organized when working under high pressure.
- Result-oriented, self-starter with initiative and strong drive.
- Positive and proactive attitude.
- Good command of both oral and written English.
- Proficiency in computer skills, especially in MS Excel.
- Customer service mindset.

Job Locations

HCM office

Who We Are

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.

We have been helping Vietnamese businesses to connect to key global markets since 1923.

With six offices spread across the country, we are uniquely placed to help connect you to Asia and the rest of the world. Whether you need to import or export machinery, refrigerated cargo or standard container shipments, our teams of specialists are dedicated to ensuring you have the ideal transport solution.

Our offices are located in Ho Chi Minh City, Ha Noi, Hai Phong, Da Nang, Quy Nhon and Can Tho.

For more information: https://www.maersk.com - Your promise. Delivered.

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Company Location

Zen Plaza Building, 54-56 Nguyen Trai Street, District 1, Ho Chi Minh City.

Company Size

500-999
staffs

Contact Person

HR Department

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

CHƯƠNG TRÌNH THẠC SỸ TÀI CHÍNH QUỐC TẾ | ĐẠI HỌC J.M.LYON 3 (PHÁP) | VIỆN ĐÀO TẠO QUỐC TẾ - ĐẠI HỌC THƯƠNG MẠI

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