What We Can Offer
performance bonus
company healthcare
training
Job Description
- Focus on the key Customer Service Drivers: Easy to Business with; Timely Delivery of Documents; Pro-Active Notification; Exception Management and Efficient claim handling.
- Booking with vendors/ shippers and planning with vendors/ shippers (Vendor coordination).
- Query Resolution with shippers/Customers/Key Account Managers, timely resolution and response.
- Responsible for cross sell/up sell, customer retention.
- Follow up on the Outstanding bookings & query resolution.
- Prepares contracts and charge structures in line with the MAERSK Policy.
- Record and report the performance of the designated set of Solutions Customers that help provide suitable recommendations on: Service delivery wins + Service failures.
- Work with the KAMs/ Commercial team to establish and strengthen customer relationships.
- Comply to specific customer SOP and monitor respective KPIs.
- Execute reports assigned by Assistant Manager/Manager.
Read full Job Descriptions
- Booking with vendors/ shippers and planning with vendors/ shippers (Vendor coordination).
- Query Resolution with shippers/Customers/Key Account Managers, timely resolution and response.
- Responsible for cross sell/up sell, customer retention.
- Follow up on the Outstanding bookings & query resolution.
- Prepares contracts and charge structures in line with the MAERSK Policy.
- Record and report the performance of the designated set of Solutions Customers that help provide suitable recommendations on: Service delivery wins + Service failures.
- Work with the KAMs/ Commercial team to establish and strengthen customer relationships.
- Comply to specific customer SOP and monitor respective KPIs.
- Execute reports assigned by Assistant Manager/Manager.
Job Requirements
- Graduated in Logistics/Supply Chain/Economic/English or relevant majors.
- Freshers are welcome.
- Candidates who have 1 – 3 years of relevant experience will be a plus.
- Excellent communication, teamwork and interpersonal skills.
- Passion to drive closures & high-level customer service orientation.
- Well organized when working under high pressure.
- Result-oriented, self-starter with initiative and strong drive.
- Positive and proactive attitude.
- Good command of both oral and written English.
- Proficiency in computer skills.
- Customer service mindset.
- Freshers are welcome.
- Candidates who have 1 – 3 years of relevant experience will be a plus.
- Excellent communication, teamwork and interpersonal skills.
- Passion to drive closures & high-level customer service orientation.
- Well organized when working under high pressure.
- Result-oriented, self-starter with initiative and strong drive.
- Positive and proactive attitude.
- Good command of both oral and written English.
- Proficiency in computer skills.
- Customer service mindset.
Job Locations
HCM office
