SCM Regional Business Solutions Expert

MAIN PURPOSE

- Support Regional Office as SAP maintenance and support Center.

- Provides Application Managed Service (AMS) in APAC region for the various enterprise applications troubleshoot and resolve issues & requests within targeted SLA.

- This role uses consulting skills, business knowledge, and SAP solution expertise to effectively integrate SAP technology into the business environment to achieve expected business results.

DIMENSION:

Geographical area under responsibility: Asia Pacific

KEY RESPONSIBILITIES

- Act as point of contact to analyze and fix application and system issues PTP/ITD area, ensuring SAP services are available and reliable. SAP Modules: MM, IBP, and SD

- Support month end or year-end closing activities, proactively monitor and take actions to prevent erroneous postings, wherever applicable.

- Responsible for Supply Chain, Planning and Logistics, and provide system domain knowledge

- Responsible for SCM Incidents, Problems and Change Requests, and provide intervention guidance and proactive solutions when required.

- Assist user in requirements gathering, preparation, and follow through of Change Requests

- Assist in CR release and implementations/roll-out by preparing test script/ test scenario or conduct/coordinate or support users in carrying out User Acceptance/Regression Test.

- Manages incidents reported by user and follow-up promptly with RCA and CAPA approach and industry best practices

- Acts as liaison for troubleshooting and support: investigate, analyse, and solve software problems and map business requirements, processes, and objectives; develop necessary modifications to satisfy needs.

- Maintain a thorough knowledge of the organization and adheres to all organizational standards.

- Provide support outside regular office hours.

- Any other ad-hoc duties assigned.

- Bachelor's Degree in I.T, Computers or related field

- SAP ECC 6.0/S4 HANA experience

- Experience and knowledge of key integration points between SAP modules

- Business knowledge and process design skills in Supply Chain, Planning and Logistics.

- Experienced in system integrations between SAP systems, and with 3rd parties systems

- Possess basic knowledge of SAP authorization troubleshooting.

- Self-motivated and detail-oriented

- Project management, ITIL and/or ITSM experiences

- Effectively communicates technical concepts to users and business concept to tech team

- Must be able to multi-task, work independently as well as a team player and manage own workload under tight deadlines with minimum supervision.

- Possess good analytic thinking and problem-solving skills.

- Ability to work well on cross functional project teams and foster team commitment to tasks.

- Develop relationships with internal and external stakeholders.

- Excellent analytical, interpersonal skills and proficient in English.

- Ability to speak other languages will be an added advantage. Example, Mandarin, Bahasa Malaysia/Indonesia, Thai, Japanese, Korean etc.