Sea Freight Customer Service Executive

• Follow booking matrix and submit booking to Carrier; release SO to shipper.

• Able to handle & manage all ocean export shipments from A-Z

• Ask D/N and invoice from carrier for preparing the payment’s request

• Send D/N to client or agent and follow up the payment

• Follow up with accountant about payment to carrier to get MBL

• Update systems and follow KPI as per Customer’s SOP.

• Ensure all troubles are solved or escalated to leader and manager timely.

• Keep good relationships with all partners, such as: carriers, vendors, internal and external customer, etc.

• Minimum 03 years of experience in a similar position, preferably in a freight forwarding company.

• Solid knowledge and hands-on experience in handling ocean export shipments, especially US and EU lanes.

• Bachelor’s degree or college diploma, preferably in International Business, Logistics, Supply Chain, or related fields.

• Good command of English (equivalent to Level B or above), especially in business communication and email.

• Proficient in Microsoft Office applications: Word, Excel, PowerPoint.

• Strong communication, problem-solving, and time management skills.

• Able to work independently and collaboratively in a team-oriented environment.

• Customer-oriented mindset with the ability to maintain strong relationships with carriers, vendors, and internal/external clients.