Sea Freight - Customer Service, Ha Noi

- Communicate with shippers and oversea agents to receive and protect booking in advance

- Check sailing schedule and availability with the carrier

- Request Booking with the carrier and receive Booking Confirmation from the Carrier

- Well knowledge of AMS / ACI / ISF filling for US/CA route - Closely tracking shipment status of both LCL/FCL to assure customers are timely informed if any changes

- Confirm and Check selling rates availability through Quote Assist or with the relevant Sales person

- Ensure Billing are accurate without error

- File Manifest, send the AN to the customer, follow trucking and delivery cargo to the customers

And then make D/N and send the Invoice to the customer

- Consulting/advising on customs documentation tasks when being asked, if any.

SPECIFIC ACCOUNTABILITIES:

- Have functional knowledge in air, sea logistics, incoterms

- Be able to handle multiple tasks simultaneously

REQUIRED SKILLS

- Be honest, active, disciplined, team works spirit and punctuality

- Have good communication skills in English and Vietnamese both in speaking and writing

- Be reliable, highly responsible at work

- Be good at planning/organizing and time management

- Have ability to work independently, under pressure, and overtime to meet deadlines

- Have good computer skills (Word, Excel, Outlook etc.)

EXPERIENCE AND QUALIFICATIONS

- University or college degree, majoring in Foreign Trade, Business Administration or relevant fields

- Having at least 5 - 15 year experience working both in Import-Export position in middle sized or big forwarding companies.