Sea Logistics - Customer Care Executive

Login to view salary 1089 views - Expires in 1 days

What We Can Offer

Attractive salary + bonus
Additional Health Care
Annual leave / Company trip/ Training

Job Description

Sea freight Customer Care personnel support customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features.
To be accountable for maintaining excellent service for our internal and external customers.

Your tasks and responsibilities

Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction
Shipment Management: Qualification and entry of customer orders into the operational execution process
Complaint Management
Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
Customer On boarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order
Customer Data Management: Maintenance and integration of customer data in the KN systems
Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
Reporting (creating, refining and reviewing reports)
Read full Job Descriptions

Job Requirements

Bachelor degree in Business Administration; Foreign Trade; Transportation
At least 1 year experienced working for/with shipping lines; logistics forwarder or trucking companies.
Persuasive speaking, willingness to improve and thick skin are the top customer service attributes a representative needs.
Good at communication Skills (Negotiation & Convincible Skills)
Good command of English (both verbal & written)
Team Work (Collaboration; Conflict Resolution; Challenge and Support)

Job Locations

11th Floor, Vincom Center, 72 Le Thanh Ton Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Viet

Good reasons to join:

Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.

Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits.

With over 82,000 employees at more than 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the Seafreight, Airfreight, Contract Logistics and Overland Businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.

Read full company information
11th Floor, Vincom Center, 72 Le Thanh Ton Street, Ben Nghe Ward, District 1, HCM City
100-499 staffs
Ms. Dieu - Human Resources Dep
TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC NICE SOPHIA ANTIPOLIS (PHÁP)

Chỉ phỏng vấn đầu vào với thời gian học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Nice – Sophia Antipolis (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.