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Mô Tả Công Việc
To be accountable for maintaining excellent service for our internal and external customers.
Your tasks and responsibilities
Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction
Shipment Management: Qualification and entry of customer orders into the operational execution process
Quotation Management: Qualification of customer inquiries, provide KN quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decision-making (front-line empowerment)
Customer On boarding: Inclusion and transfer of customer requirements into the KN systems; Accompanying (initial) customer order
Customer Data Management: Maintenance and integration of customer data in the KN systems
Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
Reporting (creating, refining and reviewing reports)
Yêu Cầu Công Việc
At least 1 year experienced working for/with shipping lines; logistics forwarder or trucking companies.
Persuasive speaking, willingness to improve and thick skin are the top customer service attributes a representative needs.
Good at communication Skills (Negotiation & Convincible Skills)
Good command of English (both verbal & written)
Team Work (Collaboration; Conflict Resolution; Challenge and Support)