Sea Logistics Customer Care Specialist (Export Docs)

Sea Logistics Customer Care Specialist (Export Docs)

Địa Điểm Làm Việc: Hà Nội
Thương lượng 401 lượt xem - Hết hạn trong 29 ngày

Các Phúc Lợi Dành Cho Bạn

Attractive salary + bonus
Additional Health Care
Annual leave / Company trip/ Training

Mô Tả Công Việc

- Work location: 19th Floor, VCCI Tower, 9 Dao Duy Anh, Dong Da District, Hanoi.

- Work hour: 8:00 – 17:00, from Monday to Friday, one Saturday morning per month

* Job description

You will support customers by providing helpful information, answering questions, + responding to complaints. Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our International Supply Chain (ISC) products, services + features.

* Your tasks and responsibilities

- Follow and check draft carrier SWBs against customer’s SOP and system information.
- Ensure the accurate SWB issuance and release within agreed timeline to vendors.
- Collect shipping documents from vendors (FCI/PKL/TCI/COO/SP) based on customer’s SOPs / DIA and verify the accuracy of these documents against Carrier SWB / DIA / CLR.
- Request vendors to revise and re-submit documents in case of inaccurate documents.
- Send DDN (Document Delay Notice) to customer in case of late document submission.
- Sort, Verify, Scan and Upload the final shipping documents including CLR / Carrier BL and vendor documents onto customer website /platform within agreed SOP timeline.
- Update required information on customer’s websites /platforms (FOB amount / GSP number / HTS code, etc).
- Trigger milestone: Doc posted to customer.
- Trigger milestone: COO posted to customer.
- Trigger GSP ASN (for UK).
- Follow up docs milestones performance via LA ASN report from Regional team and fix all pending issues.
- Issue Ciel invoices of local charges to vendors, including OT fee, storage fee if there is a case & control their payment within given number of days.
- Follow up late payment cases and issue invoices of late payment fee accordingly.
- Accrual costs if any in system.
- Coordinate with internal & external customers to solve the arising issues relating to documentation’s task: documentation, local invoices to vendors, pending invoices.
- Be willing to support team /colleagues in peak season or high workload.
- Record vendor document issues related to late /incorrect documents into customer’s VCP report.
- Ensure document KPIs to hit the given targets.
- Initiate and propose new ideas to improve the team’s operational process and communication flow.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

* Your skills and experience

- At least 1-3 years’ experience in Sea Logistics and Freight Forwarder.
- Strongly focus on customer + stakeholder relationships.
- Proactive, Initiative, good analytical, well-organized, interpersonal & communication skills.
- Ability to work under pressure and independently.
- Good command of written and spoken English.

Địa Điểm Làm Việc

19th Floor, VCCI Tower, 9 Dao Duy Anh, Dong Da District, Hanoi.

Good reasons to join:

Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.

Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits.

With over 82,000 employees at more than 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the Seafreight, Airfreight, Contract Logistics and Overland Businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.
Learn more at kncareers.com

Xem toàn bộ thông tin công ty
11th Floor, Vincom Center, 72 Le Thanh Ton Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
100-499 nhân viên
Human Resources Department
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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