Sea Logistics Customer Care Specialist (Ha Noi)

Sea Logistics Customer Care Specialist (Ha Noi)

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What We Can Offer

Attractive salary + bonus
Additional Health Care
Annual leave / Company trip/ Training

Job Description

Work location: 19th Floor, VCCI Tower, 9 Dao Duy Anh, Dong Da District, Hanoi.
Work hour: 8:00 – 17:00, from Monday to Friday, one Saturday morning per month

Job description:
You will support customers by providing helpful information, answering questions, + responding to complaints.
Utilizing your strong forwarding + market knowledge, you will provide front line support for customers to ensure customer satisfaction with our products, services + features.

Your tasks and responsibilities:
• To drive customer engagement, satisfaction, retention + reactivation in close cooperation with Field Sales and the Operational Care Center (OCC).
• To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
• To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
• To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
• To qualify + enter customer orders into the operational execution process.
• To collaborate with Finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
• To document, resolve, analyze all complaints + then identify, share + eliminate root causes.
• To create, review + refine customer reports.
• To ensure delivery against all financial targets + strategic objectives.
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Job Requirements

Your skills and experience:
• Bachelor Degree in International Business/ Supply Chain/ Logistics, or related field.
• Having at least 2 year experience in the same position.
• Basic knowledge about import / export process.
• Good at customer service and problem solving skills.
• Good command of English.
• Being careful and detail-oriented.

Job Locations

VCCI Tower, 09 Dao Duy Anh Street, Dong Da District, Ha Noi, Vietnam

Good reasons to join:

Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.

Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits.

With over 82,000 employees at more than 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the Seafreight, Airfreight, Contract Logistics and Overland Businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.

Read full company information
11th Floor, Vincom Center, 72 Le Thanh Ton Street, Ben Nghe Ward, District 1, HCM City
100-499 staffs
Ms. Trinh - Human Resources Dep
 	  CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

CHƯƠNG TRÌNH TUYỂN SINH THẠC SĨ QUẢN TRỊ THƯƠNG MẠI QUỐC TẾ - ĐẠI HỌC CÔTE D’AZUR (PHÁP)

360 giờ học linh động, phù hợp với học viên vừa học vừa làm.

Bằng được công nhận bởi Bộ GD&ĐT Việt Nam do Đại học Côte d’Azur (Pháp) cấp có giá trị toàn cầu.

Cơ hội tìm kiếm học bổng Tiến sĩ tại Anh, Pháp và các nước khác dễ dàng hơn.