Sea Logistics ISC Customer Care Specialist (Booking)

Sea Logistics ISC Customer Care Specialist (Booking)

Địa Điểm Làm Việc: Hà Nội
Thương lượng 408 lượt xem - Hết hạn trong 25 ngày

Các Phúc Lợi Dành Cho Bạn

Attractive salary + bonus
Additional Health Care
Annual leave / Company trip/ Training

Mô Tả Công Việc

- Work location: 19 th Floor, VCCI Tower, 9 Dao Duy Anh, Dong Da District, Hanoi.

- Work hour: 8:00 – 17:00, from Monday to Friday, one Saturday morning/month.

* Job description

+ Ensure booking confirmation to be released timely and accurately to vendors.
+ Ensure the shipments are planned, arranged and loaded based on customer instructions.

* Your tasks and responsibilities

+ Provide the necessary trainings to vendors on how to place the booking with Kuehne+Nagel.
+ Receive vendor bookings submitted via Electronic Data Interchange (EDI) or manual.
+ Create Shipping Order (SO) numbers and update manual booking into GTN (system).
+ Convince vendors to submit bookings via EDI instead of manual one.
+ Ensure vendor bookings to be placed with full information as per Standard Operations Procedure (SOP) / Delivery Instruction (DIA) requirements.
+ Check and Approve GTN booking and release GTN booking confirmation to vendors within agreed SOP timeline
+ Create and update job file per SO in system.
+ Record late / revised bookings in vendor compliant report.
+ Ensure the list of GTN bookings to be provided timely and accurately to Shipment Planning team for Cargo Planning and Shipment Planning Result (SPR) release to customers.
+ Ensure all approved SOs are reflected in Warehouse Management System (WMS) for CFS cargo receiving.
+ Manage vendor performance in term of booking accuracy & timeliness to minimize the impacts to shipment planning step.
+ Receive the cargo trouble reports included photos from CFS team, send to vendors and manage them to fix within allowed timeline / before container loading.
+ Receive Container Yard (CY) bookings and approve and release booking confirmation based on the instruction of Shipment Planning team.
+ Be willing to support team/ colleagues in peak season / high workload.
+ Initiate and propose new ideas to improve the GTN platform/ booking handling process based on vendor/ customer requirements
+ Other duties as assigned.
Xem toàn bộ Mô Tả Công Việc

Yêu Cầu Công Việc

* Your skills and experience

- At least 2-3 years’ experience in Sea Logistics and Freight Forwarder.
- Strongly focus on customer + stakeholder relationships.
- Proactive, Initiative, good analytical, well-organized, interpersonal & communication skills.
- Ability to work under pressure and independently.
- Good command of written and spoken English.

Địa Điểm Làm Việc

19th Floor, VCCI Tower, 9 Dao Duy Anh, Dong Da District, Hanoi.

Good reasons to join:

Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services.

Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits.

With over 82,000 employees at more than 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies. Its strong market position lies in the Seafreight, Airfreight, Contract Logistics and Overland Businesses, with a clear focus on high value-added segments such as IT-based integrated logistics solutions.
Learn more at kncareers.com

Xem toàn bộ thông tin công ty
11th Floor, Vincom Center, 72 Le Thanh Ton Street, Ben Nghe Ward, District 1, Ho Chi Minh City, Vietnam
100-499 nhân viên
Human Resources Department
Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

Chương trình THẠC SĨ QUẢN TRỊ & THƯƠNG MẠI - Chuyên ngành THƯƠNG MẠI QUỐC TẾ | ĐẠI HỌC THĂNG LONG | ĐẠI HỌC CÔTE D’AZUR (PHÁP)

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