Seaonics Warranty Coordinator

Key Responsibilities:

1. Coordination & Contact:

- Coordinate and follow up on all warranty-related activities within the APAC region.

- Act as primary point of contact for customers regarding warranty cases and related inquiries.

- Participate in and, when required, lead meetings with customers, shipyards, and suppliers to discuss warranty cases, progress, and technical resolutions.

2. Case Handling & Execution:

- Plan, prioritize, and execute warranty cases and service tickets in alignment with company standards and customer agreements.

- Provide technical warranty support and coordinate effective operational solutions to ensure optimal customer satisfaction.

- Process warranty claims in accordance with established routines, ensuring accuracy and completeness before handover to invoicing.

3. Analysis & Improvement:

- Review and analyze customer warranty claims for root-cause analysis and failure modes, in line with company policies and applicable warranty standards.

- Provide feedback to the organization, communicate lessons learned, and contribute to continuous improvement initiatives.

4. Collaboration & Support:

- Collaborate closely with internal technical departments and stakeholders to resolve warranty issues efficiently.

- Coordinate with service teams and spare parts departments to secure timely corrective actions and parts delivery for warranty cases.

- Support and actively contribute to the extended warranty program for SLA customers.

- Contribute to the smooth handover of projects from the project department to the aftermarket organization as needed.

5. Documentation & Compliance:

- Ensure warranty documentation, reports, and case records are maintained in compliance with company procedures, class requirements, and customer specifications.

Qualifications:

• Education: Bachelor’s degree in Marine Engineering, Mechanical Engineering, or related technical field (preferred).

• Experience:

o 2–4 years of experience in warranty coordination, claims handling, aftermarket service, or technical support within the maritime or offshore industry.

o Experience from shipyards, marine equipment suppliers, or maritime OEMs is an asset.

o Familiarity with IMO, SOLAS, and class requirements (DNV, ABS, Lloyd’s Register, etc.) is beneficial.

• Skills & Competencies:

o Good understanding of warranty processes, claims handling, and basic root cause analysis in technical environments.

o Experience using ERP and CRM systems (IFS, SAP, Oracle, or similar) for tracking and documentation.

o Understanding of supply chain processes, spare parts logistics, and warranty procedures with shipowners or operators.

o Strong documentation and reporting skills, with attention to detail and accuracy.

o Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

o Excellent communication and customer service skills, with the ability to represent the company professionally.

o Structured, proactive, and solution-oriented approach to tasks and challenges.

o Strong coordination and teamwork skills across departments.

o Analytical mindset with the ability to identify and communicate recurring technical issues or process improvements.

o Able to manage multiple cases simultaneously and deliver on time under pressure.

o Service-minded and customer-focused.

o Team-oriented, collaborative, and supportive of company-wide goals.

o Responsible and detail-oriented with a strong sense of ownership.

o Commercial awareness and commitment to high-quality service.