Security & Quality Specialist (Call-Center)

• Conduct office compliance checks every 1–2 hours to identify and address any compliance issues.

• Facilitate compliance onboarding for new hires, including test preparation, distribution, and result collection.

• Randomly review case to ensure there is no compliance issue.

• Report data incidents to the MS team and ensure the Security Owner follows up until resolution.

• Perform weekly physical machine checks for all agents.

• Prepare and distribute monthly compliance tests; collect and compile responses post-deadline.

• Develop compliance questions and conduct 1-1 checks & remind agents who have completed the technical training.

• Compile monthly compliance reports and participate in online meetings twice a month with Senior Security Quality.

• Host quarterly compliance reminder sessions for the entire team.

• Monitor compliance trends and provide recommendations for process improvements.

• Support ad-hoc reporting and tasks as assigned by the manager.

• Excellent speaking and writing in English.

• Have at least 6 months - 1 years’ experience in administrative services, customer service or related fields.

• Diligent, meticulous, proactive, and have can-do attitude.

• Strong attention to detail and organizational skills.

• Excellent communication and coordination abilities.

• Ability to work independently and manage time effectively.

Working time:

• Standard shift: 8:00 AM – 5:00 PM

• Open to working 1–2 days per week on alternate shifts if required:

o EMEA shift: 1:00 PM – 10:00 PM

o NOAM shift: 10:00 PM – 6:00 AM