Senior Account Executive (Temp 3+6 Months, Open for Official)

Client Management

• Serve as the main point of contact for client, ensuring high levels of satisfaction and engagement.

• Foster strong partnerships through proactive communication, updates, and strategic recommendations.

• Understand client business objectives and translate them into actionable plans.

• Act as a brand steward, ensuring all deliverables align with client goals and brand guidelines.

Project Planning and Execution

• Receiving Orders and reporting project progress; providing quality oversight

• Communicate with stakeholders for RFQ, sample, schedule, quality, engineering, logistic etc.

• To work closely with client and Tag internal teams ensuring the briefs and

requirements are fully understood and the whole process is conducted to deadline.

• Provide technical input and advice on projects as required.

• Implements and uses management information systems.

• Manage WIP and P/L report to manager by weekly base.

Compliance and Finance

• Responsible for preparing accurate quotations before submission to the client.

• Ensure the most competitive costs are achieved for each project.

• Adhere to best practice procedures and documentation requirements throughout the project lifecycle.

• Identify cost-saving opportunities and share recommendations with the team.

• Oversee invoice collection and reconciliation processes to ensure timely payments.

• Submit timely and accurate data to account administration for immediate key-in.

Internal Coordination and Knowledge Sharing

• Liaise with internal teams, including operations, creative, and logistics, to ensure alignment on client deliverables.

• Share insights from the client to internal stakeholders to continuously improve

processes and outputs.

• Leverage the RACI model to ensure clear accountability and responsibility across all stages of the project lifecycle.

Continuous Improvement

• Gather post-project feedback to refine processes and enhance client satisfaction.

• Stay updated on industry trends, innovations, and best practices to provide forward-thinking solutions to clients.

• Participate in regular team reviews and contribute to process optimization efforts.

• 3+ years of experience in account management, client service, or a related role.

• Fluency in English is required.

• Proficiency in project management tools and reporting systems is preferred.

• Knowledge of POSM production and procurement processes, including materials such as paper, wood, acrylic, and metal.

• Familiarity with brand and retail operations, ensuring deliverables meet client standards.

• Proven ability to manage client relationships and deliver exceptional service.

• Strong interpersonal and communication skills, with the ability to engage with stakeholders at all levels.

• Strategic thinking and problem-solving skills, with a focus on delivering client-centric solutions.

• Experience managing complex, multi-stakeholder projects with tight timelines.

• Strong organizational skills, with attention to detail and the ability to prioritize effectively.

• Financial acumen to manage budgets and track project profitability.

• Expertise in preparing accurate quotations and achieving competitive project costs.

• Strong knowledge of cost-saving strategies and financial reconciliation processes.