Senior Admissions Executive

I. Duties

● Provide excellent consulting and customer service to prospective parents and students.

● Ensure a full understanding of the school’s academic offer and unique selling points.

● Responsible for managing and maintaining the school’s central admissions systems, policies and procedures.

● Undertake administrative processes to handle the admission of students.

● Receive and respond to admissions enquiries.

● Provide school tour information, including information packs to potential parents.

● Follow up with the families that have visited the campus.

● Handle all relevant documentation on students’ applications and admissions.

● Update students’ database and provide relevant reports as and when required.

● Ensure the office environment is both functional and welcoming to prospective parents and students.

● Maintain the highest standard of customer service at all time.

● Undertake special assignments, ad-hoc functions and related duties as and when required.

● Develop systems and strategies that support increased enrollment and parent engagement.

● Ensure all enquiries, school tours, trial classes, interviews, offers, and onboarding steps are conducted professionally and efficiently.

● Maintain updated admissions data, lead tracking, and regular reporting to the School Director and Board.

● Coordinate closely with Academic Leadership, Student & Parent Care/School Office, Academic Affairs, and Operations regarding onboarding, withdrawals, and student records.

● Build and maintain positive relationships with prospective families, companies, relocation agents, and local partners.

● Lead and train the Admissions team to provide a high level of customer care and service to ensure they fully understand the school’s academic offer and unique selling points.

● Ensure admissions activities are compliant with the school’s communication, safeguarding, and confidentiality procedure

● Other administrative works related to admissions, budgeting, office management, and student on-boarding process.

● Other tasks as assigned by the line manager.

II. Requirement

1. Education

● Minimum Bachelor’s Degree in Sales/Marketing/Communications/Public Relations or in other related fields.

2. Experience

● Minimum of 5 years of experience with an Educational institution in similar roles or proven track record of relevant work experience demonstrating practical and theoretical knowledge of student admissions.

● Previous experience in K-12 international school would be an advantage.

● Overseas study background or solid understanding of international colleges & universities is a strong plus

3. Skills & Knowledge

● Excellent written and verbal communication skills in Vietnamese and English (plus other language - ideally Korean or Mandarin Chinese)

● Ability to research the labour and competitive markets, analyze trends, and formulate strategic advice for leaders

● Ability to interact and converse well with expatriate parents, teachers and students.

● Able to handle highly sensitive and confidential information.

● Must be self-starter, pro-active and have excellent organizational skills.

● Computer literate and experience in database management systems is an added advantage.

● Possess a pleasant and matured attitude and well groomed.